Senior Billing & Collection Specialist

About the role

As Juniper Square continues to expand, our billing complexity has intensified, driven by a tripling of transaction and invoice volumes over the last 18 months. We are seeking a Senior Billing & Collections Specialist to join our team and help navigate this increased scale.

Responsibilities

• Review customer contracts and correspondence, interpreting ambiguous contract language to determine correct billing treatment
• Process invoices and credit memos for complex or non-standard billing scenarios
• Guide and support teammates on invoice processing workflows within Zone
• Respond to customer billing inquiries via email, researching and providing accurate answers in a timely manner
• Perform daily cash application: match incoming customer payments to invoices and post accordingly
• Own follow-up on past-due accounts, coordinating escalations with Fund Admin/CX as needed
• Monitor AR aging and flag at-risk balances to the Billing & Collections Manager
• Play a key role in ongoing process improvements and workflow refinement within Zone (project-based work)
• Manage increased workload during peak Fund Admin billing cycles (December, March, June, September)
• Partner cross-functionally with Deal Desk on contract structuring, and with Fund Admin/CX on billing and collections
• Adept at utilizing AI productivity tools (such as ChatGPT and Claude) to enhance daily workflows

Qualifications

• At least 4 years of professional billing experience, particularly with intricate billing scenarios
• Proven capability to analyze vague contract terms and determine precise billing consequences
• Practical familiarity with Zone or equivalent NetSuite-native billing software, including the ability to train and guide team members
• Proficiency in cash and payment applications, including matching and posting customer payments against invoices
• Familiarity with Salesforce for navigating and extracting contract, account, and opportunity details
• Adept at utilizing AI productivity tools (such as ChatGPT and Claude) to enhance daily workflows
• Background in collections is advantageous, though the primary emphasis remains on billing mastery
• Collaborative mindset with a strong emphasis on teamwork; comfortable guiding colleagues on workflows without needing a formal title
• Strong interpersonal skills to interact with cross-functional internal stakeholders and a proactive approach to asking clarifying questions
• Prior background in the Services and SaaS sectors is preferred
• Highly resourceful with the capability to independently investigate and resolve questions when details are scarce
• Thrives and operates effectively within a high-speed, dynamic workplace
• Advanced proficiency in Excel, particularly utilizing calculations from the Fund Admin team, is a distinct plus