Senior Benefits Analyst, HR Technology Solutions

Job Summary

The Senior level Business Analyst with Functional Ownership of the benefits vendor integrations will consult, innovate, enhance and/or deliver technology solutions to the organization. The Senior Business Analyst will work with the Benefits and Payroll team to understand business requirements, vision, system issues and recommend solutions that meet short‑ and long‑term needs. Acts as liaison between business stakeholders and the HRT team to translate business data and technology needs into Oracle HCM system configurations, integration modifications and process improvements. Serves as the functional subject matter expert for US and Canada benefit plans, including health & welfare, retirement, and ancillary programs. Provides functional input for application/vendor support of moderate complexity, including business‑as‑usual activities such as open enrollment.

Essential Duties and Responsibilities

• Support the design and testing of the system with the Domain Lead/Product Owner, focusing on business objectives and end‑user experience.
• Manage benefit carrier file feeds, monitor integrations between Oracle HCM and third‑party vendors, and troubleshoot data discrepancies, including regular data audits of benefits enrollments, payroll deductions, eligibility files, and vendor data.
• Facilitate design sessions on items of moderate complexity, lead and review the development of design specifications and configuration iterations, and validate/approve solutions prior to deployment.
• Analyze impact of configuration, Fast Formulas, and extensions on service delivery, downstream systems, and integrations.
• Lead meetings to resolve priority issues of moderate complexity.
• Continuously develop and advance knowledge of assigned applications using vendor websites, user groups, and training to effectively utilize system capabilities; may mentor less experienced team members.
• Support the request for proposal (RFP) process in collaboration with the application support team, Domain Lead/Product Owner, and Finance/People function leaders.
• Gather, document, and assess requests; develop and analyze functional requirements of moderate complexity to recommend configurations, reporting, and/or integrations.
• Interact with senior management (Sr. Directors, VPs) typically in conjunction with the Domain Lead/Product Owner.
• Follow and suggest improvements to established requirements‑gathering processes; coordinate with configurators, QA (Digital), and the Technical team.
• Lead end‑to‑end system testing for Benefits changes, including development of test scripts, defect tracking, and sign‑off documentation.
• Support User Acceptance Testing by developing test scenarios/cases and ensuring testers have necessary information and access.
• Provide support for moderately complex integrations, reports, and large data imports/exports.
• Plan for and support migrations, releases, upgrades, and patches, mitigating risk and downstream impacts.
• Develop knowledge on configuration, extensions, and Fast Formulas; engage Digital and vendors for support as necessary.
• Collaborate with Domain Lead/Product Owner, Process Owner, and COE SMEs; provide consultative advice on moderately complex issues to Finance/People functions and produce detailed documentation.
• Participate actively in design sessions and provide input on design and configuration iterations.
• Analyze current and proposed processes/systems and make recommendations on effectiveness and efficiency.
• Identify application changes and partner with the Domain Lead/Product Owner and PMO/CMO to create change‑impact materials (job aids, training, FAQs, communications, etc.).
• Assist with resolving “How To” questions and maintain relevant support materials with Knowledge Management and the PMO team.

Qualifications

Required Qualifications

• Bachelor's Degree (accredited) or High School Diploma/GED (accredited) with four years of relevant experience.
• Five years of experience supporting Technology Service Delivery.

Preferred Qualifications

• Strong knowledge of Oracle HCM Cloud/ServiceNow HRSD and related HR technology solutions, with experience configuring, supporting, and optimizing solutions across multiple HR functional areas.
• Ability to combine business process expertise with technical understanding to evaluate solution options, translate requirements into system capabilities, troubleshoot issues, and deliver scalable technology solutions.
• Working knowledge of HR business processes and technology solutions; ability to quickly understand operational needs, align technology capabilities to evolving workforce strategies, and support continuous evolution of assigned products or capabilities.
• Demonstrated ability to identify opportunities for process improvement, automation, reporting, AI, and system optimization through thoughtful analysis, solution design, and continuous‑improvement methodologies.
• Proven ability to build trusted relationships and collaborate effectively across HR, Digital, Reporting & Analytics, vendors, and cross‑functional business partners; ability to influence decisions and achieve alignment without direct authority.
• Excellent verbal, written, and presentation skills; ability to communicate complex technical concepts in clear, business‑friendly language and facilitate discovery sessions, workshops, solution design discussions, and executive presentations.
• Strong analytical, troubleshooting, and decision‑making skills; ability to evaluate complex business and technical challenges, identify root causes, assess alternatives, and make data‑supported recommendations.
• Experience leading or contributing to the delivery of enterprise technology solutions through business analysis, configuration, testing, release management, production support, and user adoption.
• Demonstrated curiosity and willingness to explore emerging technologies, AI capabilities, industry trends, and best practices to continuously improve HR technology solutions and business processes.
• Proven ability to independently manage competing priorities, deliver high‑quality work, and drive initiatives from concept through implementation while maintaining focus on customer experience, operational excellence, and measurable business value.

Physical Requirements

This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, and copy machines. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits

Eligible employees receive a competitive total compensation package that includes medical, dental, vision, life insurance, and short‑term disability. Additional offerings include a stock purchase plan, company‑matched 401(k), paid vacation, holidays, and personal days. Benefits may vary by site.