Senior Benefits Analyst, HR Technology Solutions

Job Summary

The Senior level Business Analyst with Functional Ownership of the benefits vendor integrations will consult, innovate, enhance and/or deliver technology solutions to the organization. The Senior Business Analyst will work with the Benefits and Payroll team to understand business requirements, vision, system issues and recommend solutions that meet short‑ and long‑term needs. Acts as liaison between business stakeholders and the HRT team to translate business data and technology needs into Oracle HCM system configurations, integration modifications and process improvements. Serves as the functional subject matter expert for US and Canada benefit plans, including health & welfare, retirement, and ancillary programs. Provides functional input for application/vendor support of moderate complexity, including business‑as‑usual activities such as open enrollment.

Essential Duties and Responsibilities

• With the Domain Lead/Product Owner, supports the design and testing of the system with a focus on business objectives and end‑user experience.
• Manages benefit carrier file feeds, monitors integrations between Oracle HCM and third‑party vendors, and troubleshoots data discrepancies, including regular data audits of benefits enrollments, payroll deductions, eligibility files, and vendor data to ensure accuracy.
• Facilitates design sessions on items of moderate complexity, leads and reviews the development of design specs and configuration iterations, participates in the solution and validates/approves prior to deployment.
• Analyzes impact of configuration, Fast Formulas, and extensions on service delivery, downstream systems and integrations.
• Leads meetings to resolve priority issues of moderate complexity.
• Continuously develops and advances knowledge of assigned applications utilizing vendor websites, user groups and training to effectively utilize system capabilities; may mentor less experienced team members.
• Supports the request for proposal (RFP) process working closely with the application support team, Domain Lead/Product Owner and Finance/People function leaders.
• Gathers, documents, conducts assessments on requests, develops and analyzes functional requirements of moderate complexity to make recommendations for configuration, reporting, and/or integrations; interacts with senior management (Sr. Directors, VPs) typically in conjunction with the Domain Lead/Product Owner.
• Follows and may suggest improvements to established requirements‑gathering processes; coordinates with configurators, QA (Digital) and Technical team.
• Leads end‑to‑end system testing for Benefits changes, including development of test scripts, defect tracking and sign‑off documentation.
• Supports User Acceptance Testing by developing test scenarios/cases and ensuring testers have necessary information and access.
• Provides support for moderately complex integrations, reports, and large data imports/exports.
• Plans for and supports migrations, releases, upgrades and/or patches, mitigating risk and downstream impacts.
• Develops knowledge on configuration, extensions and Fast Formulas; engages Digital and vendors for support as necessary.
• Collaborates with Domain Lead/Product Owner, Process Owner and COE SMEs; provides consultative advice on moderately complex issues to Finance/People functions and documents details.
• Actively participates in design sessions and provides input on design and configuration iterations.
• Analyzes current and proposed processes/systems and makes recommendations on effectiveness and efficiency.
• Identifies application changes and partners with the Domain Lead/Product Owner and PMO/CMO to support creation of change‑impact materials (job aids, training, FAQs, communications, etc.).
• Assists with resolving “How To” questions and maintains relevant support materials with Knowledge Management and PMO team.

Qualifications

Required Qualifications

• Bachelor's Degree (accredited) or High School Diploma/GED (accredited) with four years of relevant experience.
• Five years of experience supporting Technology Service Delivery (in addition to education requirement).

Preferred Qualifications

• Strong knowledge of Oracle HCM Cloud/ServiceNow HRSD and related HR technology solutions, with experience configuring, supporting, and optimizing solutions across multiple HR functional areas.
• Ability to combine business process expertise with technical understanding to evaluate solution options, translate requirements into system capabilities, troubleshoot issues, and deliver scalable technology solutions.
• Working knowledge of HR business processes and technology solutions; ability to quickly understand operational needs, align technology capabilities to evolving workforce strategies, and support continuous evolution of assigned products or capabilities.
• Demonstrated ability to identify opportunities for process improvement, automation, reporting, AI, and system optimization through thoughtful analysis, solution design, and continuous‑improvement methodologies.
• Proven ability to build trusted relationships and collaborate effectively across HR, Digital, Reporting & Analytics, vendors, and cross‑functional business partners; ability to influence decisions and achieve alignment without direct authority.
• Excellent verbal, written, and presentation skills; experience facilitating discovery sessions, workshops, solution design discussions, and executive presentations.
• Strong analytical, troubleshooting, and decision‑making skills; ability to evaluate complex business and technical challenges, identify root causes, assess alternatives, and make data‑supported recommendations.
• Experience leading or contributing to the delivery of enterprise technology solutions through business analysis, configuration, testing, release management, production support, and user adoption.
• Curiosity and willingness to explore emerging technologies, AI capabilities, industry trends, and best practices to continuously improve HR technology solutions and business processes.
• Proven ability to independently manage competing priorities, deliver high‑quality work, and drive initiatives from concept through implementation while maintaining focus on customer experience, operational excellence, and measurable business value.

Physical Requirements

This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, and copy machines. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short‑term disability. In addition, the company offers a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Benefits may vary by site.