SENIOR AUDIO VIDEO SPECIALIST

About the role

The University of California, Office of the President, seeks a skilled AV IT Services Lead to join our dynamic team. This position is not remote and requires in-office attendance five days a week.

Responsibilities

• Assists with the development, documentation, training, and implementation of policy, processes and work flow of AV services.
• Maintains accurate asset management and maintenance records for all AV technology managed by the unit.
• Reinforces standards, processes, and procedures to ensure consistent service delivery to clients.
• Oversees standards and the development of online support, user documentation, and /or user requirements.
• Develops AV instructional resources and plans and conducts user training.
• Collaborates with leadership and the UCOP user community to align instructional resources with their needs.
• Establishes and maintains effective business relationships with external vendors and the UCOP user community.
• Provides direction to vendors and oversees their work as needed to assure expected results are achieved.
• Assists with complex AV events and most sensitive clients.
• Acts as principle resource for AV technology set-up, management and remediation of equipment failures.
• Performs assessment, maintenance, independent troubleshooting, repair and configuration of shared AV technology devices and services.
• Leads the installation or modification of new or existing AV systems/services and insures the security of these systems/services with applicable configuration and updates.
• Develops and enacts preventative maintenance practices.
• Performs highly complex assessments of business requirements for AV technology and recommends/advises on appropriate AV technology solutions.
• Assesses current or emerging AV technology and advises on its appropriate use for conferencing, digital signage, workspace booking.
• Fully assesses technical, financial and operational dichotomies of AV solutions and provide recommendations.
• Provides input to strategic planning for the Department.
• Leads planning and implementation of new or updated AV solutions and services.
• Acts as primary resource and SME for AV technology solutions.

Qualifications

• Minimum 8 years of relevant work experience providing audio/visual technical support.
• Advanced customer service and consultative skills to identify and implement required technology solutions.
• Advanced understanding of AV systems and services and ability to use this information to identify viable solutions and troubleshoot complex issues.
• Demonstrated effective interpersonal communication skills.
• Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
• High degree of knowledge of audio, video, computer, media, and networking technology.
• Self-motivated and works independently and as part of a team.
• Demonstrated problem-solving skills with the ability to learn effectively and meet deadlines.
• Advanced skills to develop technical solutions to meet complex user requirements.
• Excellent project management, organizational, and communication skills.

Education

• Bachelor's degree in a related area and/or equivalent experience/training.

Skills and Abilities

• Advanced customer service and consultative skills to identify and implement required technology solutions.
• Advanced understanding of AV systems and services and ability to use this information to identify viable solutions and troubleshoot complex issues.
• Demonstrated effective interpersonal communication skills.
• Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
• High degree of knowledge of audio, video, computer, media, and networking technology.
• Self-motivated and works independently and as part of a team.
• Demonstrated problem-solving skills with the ability to learn effectively and meet deadlines.
• Advanced skills to develop technical solutions to meet complex user requirements.
• Excellent project management, organizational, and communication skills.