Senior Atlassian Administrator

About the role

This role owns Jira and Statuspage today, with the Atlassian platform growing as 1Password does. You'll be responsible for the architecture, configuration, workflows, governance, and day-to-day health of these tools across 1Password's engineering and business orgs.

Responsibilities

• Own the architecture, configuration, and governance of 1Password's Atlassian platform, starting with Jira and Statuspage.
• Participate in the company's Jira Council, a cross-functional governance group that keeps the platform aligned with organizational needs.
• Partner with engineering, product, IT, and security teams to understand how they work and build Atlassian platform solutions that fit the way people operate.
• Design and enforce Atlassian platform governance standards: project creation policies, workflow standards, naming conventions, field usage, and permission models.
• Build and maintain Jira automations to reduce manual work and improve data quality across the platform.
• Lead Atlassian tool onboarding for new teams and programs. Create training materials, run enablement sessions, and be the subject matter expert people trust to point them in the right direction.
• Own the Atlassian vendor relationship and help shape the platform roadmap as the suite expands.
• Identify technical debt, configuration drift, and process gaps. Build a backlog, prioritize it, and work through it.
• Partner with others in IT on integrations between Atlassian tools and other enterprise systems (e.g., Slack, Identity Providers, CI/CD pipelines, or CRM tools).
• Evaluate, manage, and audit third-party apps and plugins to ensure platform stability, performance, and security compliance.
• Document configurations, workflows, and decisions so the platform is maintainable by the broader team.
• Keep security and privacy front of mind across every configuration decision you make.

Requirements

• 6+ years of hands-on Jira administration experience in a large-scale enterprise environment.
• Deep experience managing Atlassian Cloud Enterprise ecosystem, including an understanding of cloud architecture, product organizations and sandbox environments.
• Proven experience designing and governing Jira at scale, building standards for how teams use the platform.
• Strong Jira Automation skills. You can build complex automation rules, maintain them, and explain the trade-offs.
• Solid understanding of Jira REST API’s, webhooks, and basic scripting (e.g., python, javascript, groovy) for advanced integrations.
• Experience with Statuspage administration.
• Confluence and Jira Service Management experience is a plus.
• Excellent communication skills. You can explain a workflow decision to an engineering lead and a permissions change to a legal team, without using different brains for each.
• Experience aligning Atlassian configuration with corporate compliance and audit standards.
• Experience with vetting, implementing, and governing third-party marketplace apps (e.g., Scriptrunner, structure tools, advanced reporting).
• Familiarity with IT Service Management (ITSM) principles.
• A bias toward simplicity and sustainability. You build configurations that teammates can understand, maintain, and hand off.
• A profound respect for security and privacy. You think about access controls before someone asks you to.

Qualifications

• BS/BA degree in Computer Science or related field.
• Proven track record of delivering high-quality results in a fast-paced, dynamic environment.
• Experience with AI and machine learning technologies, including natural language processing and predictive analytics, is a plus.

Skills

• Atlassian administrator certification (e.g., Jira Administrator, Confluence Administrator, etc.)
• Experience with Jira workflows, issue type schemes, permission schemes, notification schemes, custom fields, screens, and components.
• Experience with Jira REST API’s, webhooks, and basic scripting (e.g., python, javascript, groovy).
• Experience with Statuspage administration.
• Experience with Confluence and Jira Service Management.
• Experience with third-party marketplace apps (e.g., Scriptrunner, structure tools, advanced reporting).
• Experience with IT Service Management (ITSM) principles.

Benefits

USA-based roles only: The annual base salary for this role is between $123,000 USD and $172,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $117,000 CAD and $164,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

Pay

The annual base salary for this role is between $123,000 USD and $172,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Schedule

This is a remote opportunity within Canada and the US.