Atlassian Administrator

Essential Job Functions

• Provide ongoing support, maintenance, and strategic guidance for Atlassian products (e.g., Jira, Confluence, Bitbucket, Bamboo).
• This includes recommending and supporting company initiatives (e.g., migrations).
• Design, configure, and maintain Jira and Confluence, including workflows, issue types, automation, spaces, templates, and overall system structure aligning to stakeholder and business needs.
• Establish and enforce platform standards, governance, and best practices, including naming conventions, permission models, and scalable configurations.
• Provide ongoing administration, optimization, and support for Atlassian Cloud products, including user training, documentation, and management of apps and integrations/add-ins.
• Aid with administering Microsoft/Office 365 solutions (e.g., SharePoint, PowerBI).
• Participate in disaster recovery planning, sing, and ensuring system resilience at all times.
• Participate in scheduled maintenance windows.
• Assist with troubleshooting the corporate environment, including software, hardware, business applications, and communication platforms (e.g., Atlassian products, Teams), resolving system errors and crashes.
• Enforce policies, manage access controls, and identifying/responding to suspicious activity and potential cyber threats.
• Utilize ticketing system to track issues, changes, logging work completed, next steps, and general communication to users and teams.
• Aid with administering data backup strategies to ensure data protection.
• Create and maintain general reports and responses (e.g., audit requests).
• Collaborate with other teams like network administrators, application developers, security engineers, and service operations, address user concerns, and assist with general communication triage and remediation.
• Monitor external services for outages and communicate internally with appropriate stakeholders.
• Proactively identify changes necessary to maintain a modern corporate environment. Work with other internal departments to analyze requirements. Assist with evaluating and recommending IT solutions, products, and services.
• Orchestrate the corporate environment in alignment with Zoot’s policies, procedures, team expectations, and Change Management and Release Management processes.
• Recognize when issues exceed personal scope after thoroughly troubleshooting first, documenting efforts, then escalating appropriately to ensure timely and effective resolution.
• Track time on a basis that is required by accounting.

Education, Training, and Experience Requirements

• A High School Diploma
• A Bachelor's Degree in Computer Science, Information Technology, or related field preferred.
• 2 to 3 years of experience in related field. Or an equal combination of education and experience.

Background Check Requirement

• Ability to successfully pass background screening.

Physical Requirements

• All positions at Zoot require the ability to move about inside an office environment which includes the operation of computers and other office productivity machinery and frequently communicates with other employees, clients, vendors, and visitors.
• This position specifically requires long periods of sitting at a computer workstation.
• Working Conditions | Work Hours | Location: This position will take place primarily in an office setting. To optimize team performance, the workspace for this position is typically a cubicle setting in an open space environment. It is expected that exempt employees, and specifically this position, regularly and consistently report to work on-site, at Zoot headquarters, during normal business hours. Occasional nighttime and weekend work is required within the position. This position may occasionally require travel.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job which may include helping others in the same or different departments, may be assigned by supervision.