Atlassian Administrator

About the role

The successful candidate will be responsible for supporting the application delivery, installation, administration, maintenance, monitoring, management, resiliency, and overall support of COTS Applications, including Windows, Linux, and Unix operating systems. They will also support Microsoft 365 (Teams, OneDrive, Forms, Planner, and SharePoint).

Responsibilities

• Determines solution(s) for moderately complex system problems.
• Troubleshoots and evaluates hardware and software.
• Guides and develops the plan for the implementation of system changes or upgrades including coordination of fix/patch deployment, resource requirements, integration testing, documentation/runbooks, compatibility dependencies, compliance, security, safety, and app resiliency.
• Maintain existing legacy environment software, systems, interfaces, to ensure interfaces exchange data properly, and support current legacy environment, and coordinating cutover.
• Plan and coordinate application testing, changes, upgrades, patches, and new services, ensuring systems will operate correctly in current and future environments.
• Lead and participate in efforts to implement COTS application updates to include upgrades, patches, fixes, and new releases.
• Provide technical support and troubleshooting for Atlassian products, including issue resolution and performance optimization.
• Develop, maintain, and disseminate documentation, best practices, and training materials for administration of the enterprise and end-user support needs.
• Implement, enforce, and uphold ITS governance policies and procedures across Atlassian enterprise suite.
• Collaborate with stakeholders to gather requirements and implement solutions that enhance productivity, efficiency, and supports overall enterprise goals.

Requirements

Typically requires a bachelor's degree in information technology or a related discipline and three or more years of progressive professional systems administration experience in an information technology department primarily in systems administration. Minimum of 4 years of experience as an Atlassian Administrator, with expertise in JIRA, Confluence, Bitbucket, Bamboo, and Fisheye/Crucible in an “enterprise” environment preferred.

Qualifications

• Complete understanding of system administration concepts, practices, and standards including but not limited to system installation, configuration and management, performance tuning and measurement, back-up, recovery, TCP/IP, and related internet protocols and network concepts, security/firewalls, web servers, and load balancing.
• Solid organizational skills including scheduling, conducting, collaborating, and coordinating cross-team, to meet project milestones or established completion dates to meet business driven priorities.
• Excellent analytical, verbal and written communication skills to accurately document, report, and present findings.
• Excellent interpersonal skills; ability to represent the company as a knowledgeable resource on external projects.
• Firm understanding of Agile project management tools (Atlassian), Scrum framework/ceremonies, Agile best practices, in alignment with GA’s core principles.
• Experience on failover, high availability, disaster recovery, application restore, and business continuance.
• Experience in process automation, best practice approach, technology efficiency, and effectiveness.
• Demonstrated ability to quickly learn & pick-up new technology, software, processes, frameworks, in order to meet business support and solution needs.
• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex COTS “enterprise” applications.
• Strong interpersonal, social, and communication skills, handling complex technical issues and effective conflict resolution.
• Ability to be on Video Conference for Scrums, Project Meetings, Quarterly/Monthly Reporting, and other GA ceremonies for team communication.
• Ability to work independently and in a team environment is essential as is the ability to work extended after-hours, and weekends.
• Ability to travel and/or commute to GA headquarters in San Diego per quarter if located at other GA locations – Colorado/Tupelo/Huntsville (as required for the business).