Senior Associate Technology Operations

This is a regular, full‑time position requiring English fluency and 1st shift (United States) availability. The role is onsite five days per week at one of the posted locations and is not available for visa sponsorship. The incumbent implements and optimizes technology operations and systems‑level solutions, contributing to planning, governance, and improvement of operational processes while maintaining production stability, ensuring asset accuracy, evaluating operational risks, and improving processes that support business operations.

Essential Duties and Responsibilities

• Executes processes to support the delivery, stability, and continuous improvement of technology services by monitoring operational performance, identifying issues, and recommending enhancements to processes, tools, and workflows.
• Demonstrates initiative by analyzing data, reports, and system outputs to assess the health, effectiveness, and lifecycle status of assigned technology components, escalating issues when necessary.
• Conducts root‑cause analysis, evaluates workflow dependencies, and suggests enhancements to reduce risk, improve efficiency, or strengthen the reliability of technology services.
• Identifies recurring operational issues and performs root‑cause analysis, develops solution recommendations, and proposes design‑level improvements to tools, runbooks, and workflows.
• Evaluates operational trends, risks, and performance data and provides recommendations that influence business operations, resource planning, and technology strategy.
• Continuously identifies opportunities for automation, tooling improvements, and process refinement that drive scalability, reduce manual effort, strengthen compliance, and enhance overall service reliability.
• Assesses lifecycle status, utilization patterns, and operational impacts of assigned technology assets or services, recommending optimization strategies, control improvements, or adjustments to ensure accurate management and cost‑effective operations.
• Supports interactions with vendors, partners, and adjacent teams, validating changes and confirming that proposed solutions align with established operational and architectural expectations for the assigned area.
• Follows and helps refine incident management, disaster recovery, and business continuity procedures for the assigned domain, participating in technical investigation and resolution activities and capturing learnings for future improvements.

Qualifications

Required:

• Bachelor’s degree in Information Technology, Computer Science, a related technical discipline, or equivalent education, training, and work‑related experience.
• Minimum of 3 years of progressive experience in technology operations.
• Developing understanding of IT infrastructure, cloud technologies, security, compliance, and risk management.
• Experience with technology governance.

Preferred:

• Splunk
• Dynatrace
• MuleSoft support
• CI/CD Pipeline Support
• GitLab
• Microsoft SQL Server (SQL)
• Database Performance Analysis and SQL Query Troubleshooting

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.