Senior Associate, Technology Operations

About the role

We are seeking a Minneapolis based Senior End User Technician to join our End User Technology team in Global Technology & Operations.

What You’ll Do

• Provide advanced troubleshooting for hardware, software, network, and peripherals.
• Handle escalations from the Service Desk and junior technicians.
• Perform root‑cause analysis and propose improvements.
• Support laptops, virtual desktops, mobile devices, and workstation setups.
• Manage installation, configuration, and deployment of devices and applications.
• Participate in lifecycle management including imaging, patching, and upgrades.
• Document procedures and troubleshooting steps.
• Deliver high‑quality customer service and communicate IT events.
• Collaborate with infrastructure, security, and service delivery teams.
• Support corporate security tools, MFA platforms, and endpoint protection.

What We’re Looking For

• 4–6+ years of desktop support experience in enterprise environments.
• Strong expertise with Windows OS, endpoint management tools, and collaboration apps.
• Knowledge of networking fundamentals.
• Experience supporting virtual desktop environments.
• Excellent communication and problem‑solving skills.
• Strong ownership mindset and attention to detail.
• Able to work independently and prioritize tasks.
• Team‑oriented with mentoring ability.
• Comfortable communicating with all levels, including executives.

Preferred Qualifications

• Experience in financial services or regulated industries.
• Familiarity with enterprise security tools and mobile device management.
• Certifications such as A+, Network+, ITIL, or Microsoft modern desktop.