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Jobs · Business Development · Illinois

Senior Associate Technical Account Manager, Growth

Integral Ad Science · Chicago, IL · 1 mo ago
HybridBusiness Development$49k–$84k/yrFull-time

About the role

We’re looking for a Growth Senior Associate Technical Account Manager (TAM) to join our Technical Customer Operations Team. Acting as the main technical point of contact, you will help to activate new customers, address any internal or external questions and issues that arise from our integrated clients (including end-users of the platforms), or escalate appropriately when necessary. On a daily basis, you should be able to quickly troubleshoot any technical issues, pinpoint the problem and provide a solution, and escalate to tier 2 support and/or product teams only when necessary.

Responsibilities

  • Help to activate new customers
  • Address any internal or external questions and issues from our integrated clients
  • Escalate appropriately when necessary
  • Quickly troubleshoot technical issues, pinpoint the problem, and provide a solution
  • Provide in-depth updates and insights on the clients from a technology perspective
  • Work closely with all departments such as Product, Engineering, Product Marketing, Legal, Pricing, Technical Support, etc.
  • Lead training sessions and attend office hours for our agency and brand-direct customers

Requirements

  • 2+ years working in a technical account/relationship management/client-facing role
  • Bachelor's degree in a technical discipline
  • Proficiency in JS, SQL, HTML, and data analysis
  • Previous experience with web traffic analysis tools and ad serving tags
  • Previous experience working with APIs and SDKs
  • Critical thinking and the ability to think outside of the box
  • Experience working with 3rd party advertising technology companies
  • Experience working with publishers and publisher ad servers
  • Knowledge of the ad tech ecosystem, its players, and how it all works
  • Strong communication skills; written, verbal and listening skills
  • Self-starter with the ability to effectively manage time and multiple competing priorities
  • Synthesize technical concepts/analysis in client meetings

Qualifications

  • Ability to quickly troubleshoot technical issues
  • Provide in-depth updates and insights on the clients from a technology perspective
  • Work closely with all departments such as Product, Engineering, Product Marketing, Legal, Pricing, Technical Support, etc.
  • Lead training sessions and attend office hours for our agency and brand-direct customers
  • Ability to synthesize technical concepts/analysis in client meetings

Skills

  • Technical troubleshooting and problem-solving
  • Effective communication and collaboration
  • Ad tech ecosystem knowledge

Benefits

Our comprehensive benefits package includes paid time off, health insurance (medical, dental, vision), PPO, HSA and FSA options, and a 401k with employer matching contributions.

Pay

The annualized base salary ranges for the primary location, and any additional locations are listed below. For more information, contact us at compliance@integralads.com.

Schedule

Our schedule is flexible and can accommodate your needs.

Contact

To apply, please send your resume and cover letter to [email protected].

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