Senior Technical Account Manager
About the role
The Sr. Technical Account Manager role is our business and technical leader responsible for serving as a trusted advisor to Scale Computing's largest and most complex enterprise customers. This role combines deep technical expertise across managed security services, hyperconverged infrastructure, and edge computing, with strong executive presence and acumen.
Responsibilities
- Lead high-touch customer engagement, translating business objectives into technical strategy, and partnering cross-functionally to drive customer outcomes, retention, and long-term growth across their assigned distributed, enterprise-scale environments.
- Provide a successful and interactive deployment, best practices, customer training, an escalation path for support, and proactive customer check-ins to ensure deployments are running as expected.
- May be assigned proof of concept and pilot projects, large enterprise rollouts, special customer cases, work on services team projects, and generally assist as a technical resource.
Requirements & Attributes
- Core Business & Customer Acumen:
- Experienced professional managing complex enterprise customer relationships, supporting retention, adoption, and account growth.
- Able to act as a trusted technical advisor to IT and infrastructure stakeholders, translating business needs into actionable technical solutions.
- Solid understanding of financial and operational aspects of customer accounts, including usage trends, renewals, and service consumption.
- Support account lifecycle activities, including planning, success tracking, and documentation of key customer outcomes.
- Monitor customer health and risk indicators, escalating issues as needed and providing recommendations to drive predictable results.
- Technical Expertise:
- Strong hands-on knowledge of managed networking, hyperconverged infrastructure, hardware, virtualization, storage, Linux, Windows, Linux command line, and related third-party applications.
- Able to explain technical tradeoffs and solutions to both technical and non-technical stakeholders.
- Familiarity with edge computing, distributed systems, and managed services (including firewalls and security) in enterprise or multi-site environments.
- Engage credibly with customer architects and engineers to implement solutions, troubleshoot issues, and contribute to technical discussions.
Preferred Qualifications, Education, and Experience
- 5-7 years of experience in Technical Account Management, Customer Success, or post-sales technical customer-facing support roles.
- Exposure to enterprise or multi-site customer environments, particularly in retail, hospitality, or distributed operations.
- CRM/Salesforce proficiency.
- Experience collaborating with Sales on renewals, expansions, and account strategy.
- Familiarity with hyperconverged infrastructure, managed networking, or edge computing solutions.
- Bachelor's degree in a technical or business-related field, or equivalent experience.
Perks of Scale Computing
- Medical, Dental, Vision Insurance
- 401(k), FSA, HSA
- Casual dress code, flexible work environment
- Fully stocked kitchen
- Vibrant and Inclusive Workplace Atmosphere
- Paid company holidays and discretionary time-off policy
Scale Computing
Scale Computing is a global business with offices around the world, thousands of customers, and countless applications running on our industry-leading platforms. We enjoy this success because we have made a conscious effort to build this company by hiring amazing people. Scale was founded on the belief that transparency and collaboration create a culture of ownership, success, and empowerment; more empowered employees are more productive employees. At Scale, we build empowerment through diversity and our core values of the V.O.I.C.E. of the Customer.
About Scale Computing
Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.