Senior Technical Account Manager

Location: Remote – US-based candidates only, no visa sponsorship available.

Compensation: $124,000 – $180,000 annually.

About the role

This role will lead technical work focused on secure, reliable systems and risk-aware execution. You will work across engineering, product, operations, and business stakeholders to translate complex requirements into practical technology solutions. The position offers the opportunity to influence architecture, execution quality, and the technology capabilities that enable long-term growth within a technology-driven environment.

Responsibilities

• Manage technical relationships through all phases of customer engagement
• Lead technical implementations, including configuration and troubleshooting
• Provide strategic advice on identity management and SaaS security
• Collaborate with Customer Success Managers for customer health analysis
• Translate customer feedback into actionable insights for cross-functional teams
• Develop scalable resources for enhanced customer outcomes
• Mentor peers and improve customer lifecycle processes

Qualifications

• 4+ years in a customer-facing technical role within a SaaS or security-focused B2B environment
• Experience leading onboarding and implementation discussions with stakeholders
• Strong communication and storytelling skills for technical concepts
• Proactive engagement experience for customer adoption and renewal
• Knowledge of security frameworks, identity protocols, and compliance standards

Benefits

• Generous health and dental benefits, with a maternity and parental leave top-up program
• Paid volunteer days and a strong community recognition program
• Remote-first work environment with flexible opportunities
• Competitive retirement matching program and RSU participation
• Generous paid time off policy and free access to a company account