Senior Technical Account Manager

What You’ll Do

• Customer Success Partnership: Be the primary technical point of contact for our customers, helping them achieve security outcomes and navigate complex environments.
• Technical Guidance: Provide hands-on support, configuration advice, and best practices for integrating and deploying our solutions.
• Cross-functional Collaboration: Work closely with Product, Engineering, and Security to channel customer feedback and improve the platform.
• Problem Solving: Troubleshoot issues, lead technical deep-dives, and escalate where needed to drive resolution.
• Relationship Management: Build trust with key stakeholders, manage expectations, and ensure long-term customer satisfaction.

What You Bring

• 5+ years of experience in a customer-facing technical role in a B2B SaaS environment — this is a must-have.
• Strong technical aptitude, including the ability to write scripts (e.g., Python, Bash, or similar) for diagnostics, automation, and integration—paired with excellent communication skills to explain complex concepts in simple terms.
• Customer-centric mindset and experience working with cross-functional teams.
• Proactive problem solver with a bias for action and continuous improvement.

Nice to Haves

• Familiarity with AI tools and workflows, especially as used by modern security and data teams.
• Background in cybersecurity, data protection, or cloud infrastructure.
• Experience working with CRMs, ticketing systems, or collaboration platforms.