Senior Technical Account Manager

Responsibilities

• Act as the single point of contact for assigned enterprise accounts, managing relationships and contract fulfillment
• Partner with sales teams to understand opportunities and ensure successful implementation timelines
• Hold regular discussions with accounts to balance proactive and reactive engagement and build trust
• Cook up multiple projects to align with overall strategy and ensure successful implementation
• Utilize in-depth product knowledge to anticipate customer needs and drive their success
• Conduct regular service and technology reviews with customers and stakeholders
• Mentor and provide leadership within the team, focusing on process improvements and escalations

Qualifications

• Bachelor's degree in Business Management or related field, or equivalent work experience
• 8+ years of customer account relationship management experience
• 5+ years in Enterprise Account Relationship Management including program or project management
• Excellent communication and presentation skills for C-Level and operational stakeholders
• Technical problem resolution skills in Contact Center and Telecommunications domains
• Proficient in risk identification and mitigation strategies
• Ability to travel up to 30% for customer site visits and company meetings

Benefits

• Access to continuous professional development and technical training opportunities
• Flexible work hours, aligning with customer business needs
• Opportunity for travel as part of business engagement
• Collaborative team environment with a focus on customer success
• Contributions to product strategy and enhancements based on customer feedback

Pay

$100,000 – $130,000 annually

Schedule

Remote - US based candidates only, no visa sponsorship available