Senior Associate Process Manager (Network Disputes)

Key Responsibilities

• Cross-functional Collaboration: Partner with cross-functional teams to support disputes resolution and reconciliation
• Process Governance: Adhere to departmental procedures and internal controls to ensure strict adherence to governance models
• Innovation: Champion process improvements that reduce manual work and reduce complexity
• Resolve complex problems, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns
• Work closely with colleagues that key disputes
• Coach and train junior levels on processes and performance targets

Basic Qualifications

• High School Diploma, GED or equivalent certification
• At least 1 year of experience in Microsoft Office or G Suite
• At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management

Preferred Qualifications

• Bachelor’s Degree or military experience
• Ledger, Agile, Six Sigma, Business Process Management, or Project Management certification

Pay

Salaries for this role vary by location, ranging from $80,800 - $101,300 annually.

Schedule

The role is expected to accept applications for a minimum of 5 business days.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.