Senior Associate Process Manager (Network Disputes)

Key Responsibilities

• Partner with cross-functional teams to support disputes resolution and reconciliation
• Adhere to departmental procedures and internal controls to ensure strict adherence to governance models
• Champion process improvements that reduce manual work and reduce complexity
• Resolve complex problems, where expertise is required to interpret against policies, guidelines or processes
• Escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns
• Work closely with colleagues that key disputes
• Coach and train junior levels on processes and performance targets

Basic Qualifications

• A High School Diploma, GED or equivalent certification
• At least 1 year of experience in Microsoft Office or G Suite
• At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management

Preferred Qualifications

• Bachelor’s Degree or military experience
• Licenses or Certificates: Lean, Agile, Six Sigma, Business Process Management, or Project Management