Senior Associate, Process Manager

Overview

The Enterprise Brand team is responsible for positioning and differentiating the Capital One brand and empowering teams across the enterprise to deliver a cohesive and powerful brand experience – to our employees, customers, prospects and the community at large. This senior associate process manager position will manage the process flow for social and content between Brand and Enterprise partners through completion, and manage additional projects throughout the year within the Governance, Tech, Social and Content team.

What you’ll do

• Autonomously lead and drive integrated marketing projects through intake, discovery, and delivery involving Project Planning (documenting objectives, success measures, scope and customer expectations), Governance Planning and Management (roles, responsibilities, interactions, communication), and Project Execution (project schedules, and decisions, risk and issue logs)
• Act as liaison between strategy leads, creative teams, business partners, channel workstream leads, and cross-functional team members and conduct and manage all meetings
• Monitor and manage critical path, decisions, risks, plan contingencies, facilitate scope changes, identify gaps, and build mitigation plans to achieve desired outcomes
• Navigate whitespace comfortably and proactively identify opportunities to establish processes and interaction models that drive work forward
• Adhere to department/audit policies, procedures, and expectations while managing scope, schedule, resources, and budget to deliver high quality results
• Work with strategy team to identify and solve opportunities to improve and streamline process and project management practices
• Communicate effectively with associates of all levels and build relationships that will allow for collaboration and open dialogue through difficult conversations
• Manage many concurrent projects with shifting deadlines/priorities simultaneously

Who you are

• You want to be an EVIDENCE-BASED MARKETER.
• Your curiosity is endless. There’s always something else to learn.
• You’re flexible and not afraid of change—in fact you welcome the challenge.
• You share your point of view, but seek out what might be missing and listen.
• You have big ideas and know the best ones are driven by proof, persistence and patience.
• You’re a storyteller. You simplify the complex and compel your audience to act.
• You know how to enjoy yourself. While fun isn’t mandatory, it certainly seems to follow you.
• You care—about the work, your team and the customers you serve.

Basic Qualifications

• Bachelor’s Degree or Military Experience
• At least 2 years of Project or Process Management Experience
• At least 2 years of experience with project management software or tools

Preferred Qualifications

• 4+ years of Project or Process Management experience
• 3+ years managing projects for in-house creative, marketing, or agency teams
• 2+ years of experience with Workfront
• Proficiency in Google Suite
• Ability to self-manage and escalate potential roadblocks with confidence
• Strong written and verbal communication skills with exceptional analytical and problem solving skills
• Experience in resource and task management with the ability to explore solution-oriented approaches based on project-specific needs