Senior Associate, Process Manager

As a Process Manager Senior Associate at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to our debit network partners and clients. You will take complex operational problems, design end‑to‑end solutions, and drive them into production while strengthening process‑management best practices.

Responsibilities

• Lead and own process improvement initiatives across Pulse Operations, prioritizing strategies that drive the highest efficiency and scale.
• Identify opportunities to leverage automation tools and AI capabilities to make existing debit network workflows better, faster, and more automated.
• Collect operational data and leverage reporting to provide transparent, actionable insights to senior leadership and executives regarding network performance, disputes, fraud, and settlement.
• Monitor processes to track and resolve operational breakdowns, drive issue resolution and risk mitigation activities.
• Design the entire process lifecycle by understanding customers’ needs—from identifying a bottleneck and developing the technical solution to planning execution and implementation into production.
• Develop and maintain formal process documentation including procedures and process flow diagrams.
• Direct and guide project teams and/or cross‑functional stakeholders—including Product, Technology, Training, and Monitoring—as a Subject Matter Expert (SME) to achieve desired operational outcomes and ensure seamless adoption of new processes.
• May lead a team and/or direct others on projects.

Basic Qualifications

• High School Diploma, GED or equivalent certification.
• At least 1 year of experience in Microsoft Office or G Suite.
• At least 2 years of experience in Business Process Management, Project Management, Relationship Management, or Risk Management.

Preferred Qualifications

• Bachelor’s Degree or military experience.
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification.
• Capital One will not sponsor a new applicant for employment authorization for this position.

Pay

Salary ranges: McLean, VA – $88,800 – $101,300; Houston, TX – $80,800 – $92,200. Candidates hired in other locations will receive the pay range associated with that location. This role is also eligible to earn performance‑based incentive compensation, which may include cash bonuses and/or long‑term incentives (LTI), discretionary or non‑discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Eligibility varies based on full‑ or part‑time status, exempt or non‑exempt status, and management level.