Senior Manager, Process Management

About the Role

We are seeking a dedicated, disciplined, and process-oriented professional who excels in a team environment and is an expert in process improvement. This individual will have demonstrated success in improving company processes, resulting in time and resource savings. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential. The role requires effective communication and influence across multiple levels of the organization, as well as strong leadership to drive and motivate a team in delivering flawless execution of process improvement projects.

Responsibilities

• Manage the development of multiple processes: monitor, report, and plan process improvement or redesign initiatives.
• Define, establish, and manage process controls.
• Identify process improvement opportunities and implement them through collaboration with other groups.
• Make final recommendations for approval on process changes.
• Identify opportunities to streamline, automate, and enhance data management practices, processes, controls, and validations.
• Maintain formal process documents (e.g., procedures and diagrams) and document processes and projects (creating project reports, presentations, business cases, and diagrams).
• Work with team members to develop robust risk management processes.
• Analyze data and influence others to proactively identify data risks and trends.
• Consult and represent well-managed processes, customer experience, and risk management for new initiatives.
• Partner with Product, Technology, and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing solutions.
• Collect data and information to provide transparency to senior leadership on process health.
• Identify and implement process improvements.
• Track and resolve process breakdowns, issues, and risk events.
• Create and validate processes.
• Design and produce metrics used to measure efficiency and effectiveness.
• Drive process improvements aligned with desired customer outcomes.

Qualifications

Basic Qualifications:

• High School Diploma, GED, or equivalent certification.
• At least 6 years of Process Management or Risk Management experience.
• At least 4 years of experience in Continuous Improvement methodologies.
• At least 2 years of experience in people management.

Preferred Qualifications:

• Bachelor’s Degree.
• 5+ years of experience working with Product and Technology teams.
• 3+ years of experience in Project Management.
• 3+ years of experience in people management.
• 3+ years of experience with the regulatory framework governing the financial services industry.
• Business Process Management, PMP, Lean, Agile, or Six Sigma certification.

Skills

• Self-starter who knows when to work independently and collectively to meet deadlines.
• Ability to navigate ambiguous situations or "white space."
• Collaborative team player with an ability to positively shape and influence effective organizational outcomes.
• Eagerness to participate in special projects for the team.
• Savvy with providing consultation about the design, implementation, and operating effectiveness of IT and business application control activities.
• Passionate about organizational design, development, and effectiveness.
• Appreciative of organizational science and theoretical frameworks that prescribe how to achieve optimal organizational results.

Pay

The minimum and maximum full-time annual salaries for this role are listed below by location:

• McLean, VA: $163,900 - $187,100
• Plano, TX: $149,000 - $170,000
• Richmond, VA: $149,000 - $170,000

Candidates hired to work in other locations will be subject to the pay range associated with that location. This role is also eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.