Senior Associate, Process Manager

About the Role

As a Process Manager Senior Associate at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to our debit network partners and clients. The ideal candidate is highly curious, technology-focused, and adept at finding automation and AI solutions to optimize legacy workflows. You will contribute immediately by taking complex operational problems, designing end-to-end solutions, and driving them into production while strengthening your process management best practices. This role plays a key role in delivering processes that impact the company’s bottom line.

Responsibilities

• Lead and own process improvement initiatives across Pulse Operations, prioritizing strategies that drive the highest efficiency and scale.
• Identify opportunities to leverage automation tools and AI capabilities to improve existing debit network workflows.
• Collect operational data and leverage reporting to provide transparent, actionable insights to senior leadership and executives regarding network performance, disputes, fraud, and settlement.
• Monitor processes to track and resolve operational breakdowns, drive issue resolution, and risk mitigation activities.
• Design the entire process lifecycle by understanding customers’ needs—from identifying bottlenecks and developing technical solutions to planning execution and implementation into production.
• Develop and maintain formal process documentation, including procedures and process flow diagrams.
• Direct and guide project teams and/or cross-functional stakeholders—including Product, Technology, Training, and Monitoring—as a Subject Matter Expert (SME) to achieve desired operational outcomes and ensure seamless adoption of new processes.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 1 year of experience in Microsoft Office or G Suite.
• At least 2 years of experience in Business Process Management, Project Management, Relationship Management, or Risk Management.

Preferred Qualifications

• Bachelor’s Degree or military experience.
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification.

Pay

The minimum and maximum full-time annual salaries for this role are:

• McLean, VA: $88,800 - $101,300
• Houston, TX: $80,800 - $92,200

Salaries for part-time roles will be prorated based on the agreed-upon number of hours to be regularly worked. Candidates hired to work in other locations will be subject to the pay range associated with that location. The actual annualized salary amount offered will be reflected in the candidate’s offer letter. This role is also eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives (LTI).