Senior Associate, OpenText Developer

About the role

We are seeking a Senior Associate, OpenText Developer to design, develop, and support enterprise Customer Communication Management (CCM) solutions using OpenText Exstream.

Responsibilities

• Design, develop, and maintain OpenText Exstream document composition applications across cloud and on-premises environments, supporting high-quality, multi-channel customer communications.
• Analyze existing CCM solutions, support Command Center migration and modernization initiatives, and partner with cross-functional stakeholders to deliver scalable, enterprise-ready solutions.
• Develop and execute unit testing, validate document templates, troubleshoot complex production issues, and ensure quality, compliance, and operational stability throughout the development lifecycle.
• Collaborate with architecture, infrastructure, security, and business teams to implement integrations, APIs, orchestration workflows, and CI/CD practices that align with enterprise standards.
• Provide technical leadership through mentoring junior developers, contributing to architectural decisions, and producing clear technical documentation, design specifications, and support guides.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience.
• 6–10 years of experience developing enterprise Customer Communication Management (CCM) solutions with deep expertise in OpenText Exstream, including template development and multi-channel output (print, email, web, SMS, and archive).
• Strong knowledge of AWS services, including EC2, S3, Lambda, IAM, CloudWatch, networking, and security, with experience developing cloud-based applications.
• Experience building APIs, integrations, orchestration workflows, and working with diverse enterprise data sources and messaging architectures.
• Strong analytical, problem-solving, communication, and collaboration skills, with the ability to work effectively in cross-functional teams and mentor less experienced developers.

Preferred Skills

• Experience with IBM DataStage ETL design, job development, troubleshooting, or reusable component development.
• Experience implementing Infrastructure as Code using Terraform or AWS CloudFormation and supporting CI/CD pipelines and DevOps practices.
• Experience working within financial services or other highly regulated industries supporting enterprise document management solutions.
• AWS and/or OpenText certifications.