Senior Professional, OpenText Content Developer

About the role

Become a part of our caring community Humana’s Marketing Regulatory and Operational Communications (MROC) organization is seeking a Senior Production Professional, OpenText Dialogue Content Developer to join the team.

Responsibilities

• Compose and configure operational and regulatory communications using approved templates and content within designated platforms
• Execute communications across multiple channels (print and digital) with a focus on accuracy, compliance, and timeliness
• Develop and deploy personalized, dynamic communications using OpenText Communications (Thin Client)
• Collaborate with strategy teams and business partners to interpret requirements and translate them into template development
• Troubleshoot implementation challenges and provide guidance on composition and development processes
• Perform unit testing to ensure requirements are met and data is accurately rendered in communications
• Conduct defect analysis, identify root causes, and implement appropriate resolutions
• Maintain documentation, version control, and audit trails for all communication builds and updates
• Serve as a subject matter expert in OpenText Communications and promote scalable best practices

Requirements

• 7+ years of hands-on experience with dynamic document creation using OpenText Communications
• Strong knowledge of document composition, including layouts, style sheets, variables, repeating data tables, and document flow
• Experience with logical coding concepts (e.g., IF/THEN/ELSE, loops)
• Understanding of driver file mapping and variable mapping for logic and document creation
• Proven ability to manage multiple priorities, track progress, and meet deadlines
• Ability to work both independently and collaboratively across cross-functional teams

Preferred Qualifications

• Bachelor’s degree in communications, Marketing, Information Systems, or a related field
• Experience with Adobe InDesign, Illustrator, Photoshop, and Acrobat
• Content Developer experience in Smart Communications
• Background in heavily regulated industries (e.g., healthcare or financial services)
• Knowledge of CMS Medicare, and Medicaid requirements
• Experience with marketing operations, fulfillment processes, and Agile methodologies