Senior Content Developer

About the role

The Senior Content Developer at Epicor is responsible for creating, analyzing, and reviewing product information. They collaborate with various organizational areas on projects of broad scope and provide mentorship to other Content Developers.

Responsibilities

• Writes technical and user information, bringing broad experience and new ideas to each project.
• Completes self and peer reviews of content, providing coaching and mentorship to others on consistency and simplicity of language.
• Reviews complex drawings and design reports, writes text with few errors, and leads the layout and design of materials.
• Uses the product software to review feature plans and recommends appropriate content creation.
• Counsels with other areas of the business to understand and respond to content needs.
• Identifies and proactively recommends required content updates based on product enhancements.
• Safeguards all content completeness and availability on time throughout the software development lifecycle.
• Prioritizes projects independently and guides Content Developers in prioritization.
• Determines accurate time estimates for project tasks.
• Proactively researches product changes to determine scope for assigned areas.
• Identifies and recommends solutions to complex problems.
• Coaches and mentors Content Developers ensuring consistent and high standards of content delivery.

Requirements

• Excellent English verbal and written communication skills.
• Ability to do independent research and make recommendations.
• Originality and thought leadership.
• Strong interpersonal skills, including an ability to work comfortably with SMEs (Subject Matter Experts).
• Experience working closely with product management and product development teams as part of the software development process.
• Knowledge of Agile methodology.
• Mentorship skills.
• Working knowledge of content creation tools.
• Problem-solving skills.

Qualifications

• 3 to 5 years applicable experience in creating documentation, learnings, technical writing, and product content strategies.
• Experience in SaaS, enterprise software, or other software product environments.
• Familiarity with software development lifecycles and release processes, especially frequent or CI/CD-style release cycles.
• ERP experience is helpful but not required.
• Experience using AI tools to improve content creation, workflow efficiency, or content development processes.
• Portfolio, writing samples, or examples of prior work are helpful but may not be required.
• Bachelor’s degree (or equivalent experience).

Skills

• Excellent English verbal and written communication skills.
• Ability to do independent research and make recommendations.
• Originality and thought leadership.
• Strong interpersonal skills, including an ability to work comfortably with SMEs (Subject Matter Experts).
• Experience working closely with product management and product development teams as part of the software development process.
• Knowledge of Agile methodology.
• Mentorship skills.
• Working knowledge of content creation tools.
• Problem-solving skills.

Benefits

• Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal mobility opportunities for mentorship, continuing education, and focused career goal setting.
• Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
• A collaborative environment fostering innovation and celebrating partnership.
• Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Policies supporting international relocations and permanent residency processes.

Pay

Competitive Pay & Benefits

Schedule

Flexible schedule to accommodate the needs of the position and the employee.