Senior Associate, Marketing Strategy & Transformation

About the role

The Senior Associate, Marketing Strategy & Transformation provides structured, day-to-day support to Global Marketing's Transformation initiative, working directly for the COO – Marketing. This individual-contributor role keeps the Transformation roadmap current, maintains supporting documentation and materials, and coordinates logistics for Transformation-related meetings and reviews. You will serve as the operational backbone of our Marketing Transformation efforts, ensuring milestones are tracked, documentation is pristine, and cross-functional coordination runs smoothly. This role offers an exceptional opportunity to gain exposure to enterprise-wide change management while contributing directly to JLL's mission of shaping a better future for real estate.

Responsibilities

• Maintain the master Transformation roadmap and action log; track milestones, owners, and status across active work streams
• Prepare recurring status updates and dashboards for COO review; follow up with work stream owners on outstanding actions
• Maintain and version-control Transformation plan documentation, templates, and supporting files with brand consistency
• Coordinate scheduling, pre-reads, and logistics for Transformation working sessions; capture and distribute action items and meeting notes
• Prepare first drafts of PowerPoint materials, one-pagers, and status decks under direction of the COO/Marketing Leadership Team
• Conduct research and benchmarking on process improvement and industry practices to inform Transformation decisions
• Serve as a point of contact for work stream owners and support cross-functional coordination with Marketing Operations, Communications, and other Centers of Excellence

Requirements

• Bachelor's degree required
• 2–3 years of relevant experience in marketing, operations, project management, technology, or a related field
• Advanced proficiency in Microsoft Office Suite (PowerPoint, Excel, Outlook)
• Strong written and verbal communication skills with ability to engage diverse stakeholders professionally
• Highly organized, with demonstrated ability to manage multiple structured work streams under guidance
• Attention to detail with consistent delivery of accurate documentation, tracking, and materials with minimal rework
• Ability to work collaboratively across functions and recognize when to escalate ambiguous or complex issues

Qualifications

• MBA, or currently pursuing an MBA
• Prior experience in professional services or commercial real estate industry
• Exposure to organizational transformation, process improvement, or change management initiatives
• Familiarity with project tracking and documentation tools (e.g., SharePoint, Workfront)
• Quick adaptability to new technology platforms supporting Transformation tracking and reporting

Location: Chicago, IL (On-site)