Senior Associate - Digital Product Management
American Express · New York, NY · 1 mo ago
HybridOTHRFull-time
We need to output HTML fragment with sections: About the role? Actually the job description includes sections: Job Description (intro), Responsibilities, Product Delivery & Agile Execution, Product Management & Discovery, Product Operations & Stakeholder Coordination, AI, Agents & Innovation, What Success Looks Like, Qualifications, About Us, About The Team (benefits). Also maybe Pay? Not given. Schedule? Not given. Benefits? The "About The Team" includes benefits list. So we should create sections: About the role (maybe intro paragraph), Responsibilities (maybe combine sub-sections?), Requirements/Qualifications, Benefits, etc.
We must use for section headings. Use
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings.
Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "US Job Seekers - Click to view the “ Know Your Rights ” poster." etc. Also remove "Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions." That's maybe a requirement? It's about eligibility; could be part of Qualifications? Might keep as a requirement? It's a condition. Probably keep as part of Qualifications.
We need to preserve all substantive information. So we need to include all content except boilerplate.
Let's extract substantive paragraphs:
Intro: "The Colleague Experience Group (CEG) is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, labor relations, colleague servicing, and more. CEG’s vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all of Team Amex has the resources and support they need to be and deliver their best. CEG is transforming colleague servicing through digital products, AI-enabled experiences and modern servicing capabilities. We are seeking a Senior Associate, Digital Product Management who brings strong Agile delivery discipline, product ownership experience and curiosity about AI and agentic technologies. This hands-on role sits across Product, Technology, Operations and UX, turning strategy into executable plans, managing backlogs and dependencies, and helping deliver increasingly complex product capabilities."
That's the role description.
Then sections:
Responsibilities: includes subheadings: Product Delivery & Agile Execution, Product Management & Discovery, Product Operations & Stakeholder Coordination, AI, Agents & Innovation.
Under each subheading bullet points.
We need to output
for section headings. Should we treat each subheading as its own ? Probably yes: each major heading like "Product Delivery & Agile Execution" etc. The top-level "Responsibilities" could be an and then subheadings maybe as ? But rule says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but we should follow that pattern. Could use for each major section; subheadings could be or with bold? But we need to preserve structure. Could treat each bullet group as
as well. Simpler: Use for each of those four responsibility areas. And maybe an overall Responsibilities not needed if we break down. But we need to include a section ONLY when posting has real content. We have content for each.
Thus we could have:
About the role
...
Product Delivery & Agile Execution
- ...
...
Product Management & Discovery
...
Product Operations & Stakeholder Coordination
...
AI, Agents & Innovation
...
What Success Looks Like
...
Qualifications
...
Maybe also include "About Us" and "About The Team" as sections? The instruction list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It doesn't list About Us or About The Team. But we could treat "About Us" as part of About the role? Or we could create a section "About American Express" maybe not required. However we need to preserve ALL substantive information. If we omit About Us and About The Team, we lose substantive info (benefits). But benefits are covered in About The Team. So we need to include benefits. The instruction list includes Benefits as a possible section. So we should create a Benefits section with the benefits list.
Thus we can have sections: About the role (intro), Responsibilities (maybe broken into sub-sections as above), Qualifications, Benefits (from About The Team). Also maybe include "About Us" as part of About the role? Could incorporate into About the role paragraph? But we already have intro about CEG. The About Us section is about American Express culture, values, etc. Could be part of About the role? Might be better to have a separate section "About American Express" but not in list. However we could incorporate that content into About the role? Might be okay to add a section "About American Express" as but not in list; risk of violating instruction? The instruction says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The e.g. suggests those are examples, not exclusive. So we can add other headings as needed. But to be safe, we could put About Us content under About the role? Might be okay.
But we need to preserve all substantive info; we can include About Us as a paragraph under About the role or as a separate section "About American Express". I'll add a separate section "About American Express" with .
Similarly About The Team (benefits) we will make Benefits section.
Thus final sections:
- About the role (intro paragraph about CEG and role)
- Product Delivery & Agile Execution
- Product Management & Discovery
- Product Operations & Stakeholder Coordination
- AI, Agents & Innovation
- What Success Looks Like
- Qualifications
- About American Express (culture, values)
- Benefits (list from About The Team)
We must not include Pay or Schedule as they are not specified.
Now we need to extract bullet points precisely.
Let's copy bullet points from each section.
From Responsibilities:
Product Delivery & Agile Execution:
- Translate roadmap priorities into clear capabilities, features, user stories and measurable outcomes.
- Coordinate Product input into PI Planning, ensuring priorities, capacity, dependencies and delivery objectives are aligned.
- Own and maintain high-quality product backlogs and Jira artefacts, including features, user stories, acceptance criteria, dependencies and backlog health.
- Partner with Technology throughout delivery, providing product clarity, resolving questions and supporting timely trade-off decisions.
- Lead or contribute to backlog refinement, sprint planning, demos, testing, release readiness and retrospectives.
- Proactively manage cross-team dependencies, risks and blockers, escalating where appropriate.
Product Management & Discovery:
- Develop a strong understanding of colleague journeys, servicing processes and operational pain points through data, research and stakeholder engagement.
- Translate business and colleague needs into clear problem statements, product requirements and testable hypotheses.
- Collaborate closely with product managers across the team to align on priorities, dependencies and delivery plans.
- Partner with UX, Technology and business stakeholders to explore, validate and prioritise potential solutions.
- Apply human-centred and journey-based thinking to ensure solutions address meaningful colleague and business needs.
- Define success measures and use product performance, feedback and operational data to evaluate outcomes and inform continuous improvement.
Product Operations & Stakeholder Coordination:
- Build effective working relationships across Product, Technology, Operations, UX, Risk and other partner teams.
- Coordinate product intake and enhancement requests, identifying themes and informing prioritisation decisions.
- Track delivery progress, risks, dependencies and outcomes, providing clear updates for stakeholders and leadership.
- Support product governance, roadmap reviews and planning activities.
- Help improve product management practices, tools and ways of working across the team.
AI, Agents & Innovation:
- Partner with AI, Technology and Data teams to identify where GenAI, agentic capabilities, automation and intelligent experiences can improve colleague servicing.
- Contribute to AI-enabled product capabilities, from early experimentation through to production.
- Support proofs of concept, pilots and experiments, translating business problems into use cases and measurable hypotheses.
- Develop an understanding of AI and agent performance, including quality, feedback, adoption and optimisation opportunities.
- Work within relevant enterprise governance, risk and responsible AI frameworks.
What Success Looks Like:
- Success means turning direction into delivery: maintaining clear backlogs, improving Agile execution, partnering effectively across teams and taking product capabilities from definition through launch.
- Over time, the successful candidate will build deeper AI product expertise and help identify, test and scale capabilities that improve colleague servicing.
Qualifications:
- Experience in Digital Product Management, Product Ownership or a closely related Agile delivery role.
- Proactive self-starter who drives work forward independently, bringing a strong sense of ownership, urgency and follow-through.
- Strong practical experience working with Technology teams to take digital products or capabilities from definition through delivery.
- Experience with Agile planning and delivery, ideally including PI Planning or scaled Agile environments.
- Strong working knowledge of agile tooling, for example Jira/Rally, backlog management, user story definition, acceptance criteria and dependency management.
- Ability to turn complex or ambiguous requirements into structured, actionable product work.
- Experience with CEG, HR or colleague-facing product domains would be advantageous
- Strong stakeholder management skills across Product, Technology and business teams in a matrixed environment.
- Analytical mindset, with the ability to use data, feedback and insight to inform product decisions.
- Interest in AI, GenAI and agentic technologies, ideally supported by practical experience, experimentation or personal learning.
- Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About Us (culture):
- At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
- From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
- As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
- Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team (benefits):
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
- For a full list of Team Amex benefits, visit our Colleague Benefits Site .
We should keep the last sentence about full list as is? It's a link; maybe we can keep as plain text.
Now we need to output HTML fragment only.
We'll wrap each section in heading then content.
For lists, use - ...
.
For prose, use
.
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "US Job Seekers - Click to view the “ Know Your Rights ” poster." etc. Also remove "Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions." That's maybe a requirement? It's about eligibility; could be part of Qualifications? Might keep as a requirement? It's a condition. Probably keep as part of Qualifications. We need to preserve all substantive information. So we need to include all content except boilerplate. Let's extract substantive paragraphs: Intro: "The Colleague Experience Group (CEG) is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, labor relations, colleague servicing, and more. CEG’s vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all of Team Amex has the resources and support they need to be and deliver their best. CEG is transforming colleague servicing through digital products, AI-enabled experiences and modern servicing capabilities. We are seeking a Senior Associate, Digital Product Management who brings strong Agile delivery discipline, product ownership experience and curiosity about AI and agentic technologies. This hands-on role sits across Product, Technology, Operations and UX, turning strategy into executable plans, managing backlogs and dependencies, and helping deliver increasingly complex product capabilities." That's the role description. Then sections: Responsibilities: includes subheadings: Product Delivery & Agile Execution, Product Management & Discovery, Product Operations & Stakeholder Coordination, AI, Agents & Innovation. Under each subheading bullet points. We need to output
for section headings. Should we treat each subheading as its own ? Probably yes: each major heading like "Product Delivery & Agile Execution" etc. The top-level "Responsibilities" could be an and then subheadings maybe as ? But rule says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but we should follow that pattern. Could use for each major section; subheadings could be or with bold? But we need to preserve structure. Could treat each bullet group as
as well. Simpler: Use for each of those four responsibility areas. And maybe an overall Responsibilities not needed if we break down. But we need to include a section ONLY when posting has real content. We have content for each.
Thus we could have:
About the role
...
Product Delivery & Agile Execution
- ...
...
Product Management & Discovery
...
Product Operations & Stakeholder Coordination
...
AI, Agents & Innovation
...
What Success Looks Like
...
Qualifications
...
Maybe also include "About Us" and "About The Team" as sections? The instruction list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It doesn't list About Us or About The Team. But we could treat "About Us" as part of About the role? Or we could create a section "About American Express" maybe not required. However we need to preserve ALL substantive information. If we omit About Us and About The Team, we lose substantive info (benefits). But benefits are covered in About The Team. So we need to include benefits. The instruction list includes Benefits as a possible section. So we should create a Benefits section with the benefits list.
Thus we can have sections: About the role (intro), Responsibilities (maybe broken into sub-sections as above), Qualifications, Benefits (from About The Team). Also maybe include "About Us" as part of About the role? Could incorporate into About the role paragraph? But we already have intro about CEG. The About Us section is about American Express culture, values, etc. Could be part of About the role? Might be better to have a separate section "About American Express" but not in list. However we could incorporate that content into About the role? Might be okay to add a section "About American Express" as but not in list; risk of violating instruction? The instruction says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The e.g. suggests those are examples, not exclusive. So we can add other headings as needed. But to be safe, we could put About Us content under About the role? Might be okay.
But we need to preserve all substantive info; we can include About Us as a paragraph under About the role or as a separate section "About American Express". I'll add a separate section "About American Express" with .
Similarly About The Team (benefits) we will make Benefits section.
Thus final sections:
- About the role (intro paragraph about CEG and role)
- Product Delivery & Agile Execution
- Product Management & Discovery
- Product Operations & Stakeholder Coordination
- AI, Agents & Innovation
- What Success Looks Like
- Qualifications
- About American Express (culture, values)
- Benefits (list from About The Team)
We must not include Pay or Schedule as they are not specified.
Now we need to extract bullet points precisely.
Let's copy bullet points from each section.
From Responsibilities:
Product Delivery & Agile Execution:
- Translate roadmap priorities into clear capabilities, features, user stories and measurable outcomes.
- Coordinate Product input into PI Planning, ensuring priorities, capacity, dependencies and delivery objectives are aligned.
- Own and maintain high-quality product backlogs and Jira artefacts, including features, user stories, acceptance criteria, dependencies and backlog health.
- Partner with Technology throughout delivery, providing product clarity, resolving questions and supporting timely trade-off decisions.
- Lead or contribute to backlog refinement, sprint planning, demos, testing, release readiness and retrospectives.
- Proactively manage cross-team dependencies, risks and blockers, escalating where appropriate.
Product Management & Discovery:
- Develop a strong understanding of colleague journeys, servicing processes and operational pain points through data, research and stakeholder engagement.
- Translate business and colleague needs into clear problem statements, product requirements and testable hypotheses.
- Collaborate closely with product managers across the team to align on priorities, dependencies and delivery plans.
- Partner with UX, Technology and business stakeholders to explore, validate and prioritise potential solutions.
- Apply human-centred and journey-based thinking to ensure solutions address meaningful colleague and business needs.
- Define success measures and use product performance, feedback and operational data to evaluate outcomes and inform continuous improvement.
Product Operations & Stakeholder Coordination:
- Build effective working relationships across Product, Technology, Operations, UX, Risk and other partner teams.
- Coordinate product intake and enhancement requests, identifying themes and informing prioritisation decisions.
- Track delivery progress, risks, dependencies and outcomes, providing clear updates for stakeholders and leadership.
- Support product governance, roadmap reviews and planning activities.
- Help improve product management practices, tools and ways of working across the team.
AI, Agents & Innovation:
- Partner with AI, Technology and Data teams to identify where GenAI, agentic capabilities, automation and intelligent experiences can improve colleague servicing.
- Contribute to AI-enabled product capabilities, from early experimentation through to production.
- Support proofs of concept, pilots and experiments, translating business problems into use cases and measurable hypotheses.
- Develop an understanding of AI and agent performance, including quality, feedback, adoption and optimisation opportunities.
- Work within relevant enterprise governance, risk and responsible AI frameworks.
What Success Looks Like:
- Success means turning direction into delivery: maintaining clear backlogs, improving Agile execution, partnering effectively across teams and taking product capabilities from definition through launch.
- Over time, the successful candidate will build deeper AI product expertise and help identify, test and scale capabilities that improve colleague servicing.
Qualifications:
- Experience in Digital Product Management, Product Ownership or a closely related Agile delivery role.
- Proactive self-starter who drives work forward independently, bringing a strong sense of ownership, urgency and follow-through.
- Strong practical experience working with Technology teams to take digital products or capabilities from definition through delivery.
- Experience with Agile planning and delivery, ideally including PI Planning or scaled Agile environments.
- Strong working knowledge of agile tooling, for example Jira/Rally, backlog management, user story definition, acceptance criteria and dependency management.
- Ability to turn complex or ambiguous requirements into structured, actionable product work.
- Experience with CEG, HR or colleague-facing product domains would be advantageous
- Strong stakeholder management skills across Product, Technology and business teams in a matrixed environment.
- Analytical mindset, with the ability to use data, feedback and insight to inform product decisions.
- Interest in AI, GenAI and agentic technologies, ideally supported by practical experience, experimentation or personal learning.
- Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About Us (culture):
- At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
- From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
- As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
- Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team (benefits):
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
- For a full list of Team Amex benefits, visit our Colleague Benefits Site .
We should keep the last sentence about full list as is? It's a link; maybe we can keep as plain text.
Now we need to output HTML fragment only.
We'll wrap each section in heading then content.
For lists, use - ...
.
For prose, use
.
and then subheadings maybe as ? But rule says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but we should follow that pattern. Could use for each major section; subheadings could be or with bold? But we need to preserve structure. Could treat each bullet group as
as well. Simpler: Use for each of those four responsibility areas. And maybe an overall Responsibilities not needed if we break down. But we need to include a section ONLY when posting has real content. We have content for each.
Thus we could have:
About the role
...
Product Delivery & Agile Execution
- ...
...
Product Management & Discovery
...
Product Operations & Stakeholder Coordination
...
AI, Agents & Innovation
...
What Success Looks Like
...
Qualifications
...
Maybe also include "About Us" and "About The Team" as sections? The instruction list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It doesn't list About Us or About The Team. But we could treat "About Us" as part of About the role? Or we could create a section "About American Express" maybe not required. However we need to preserve ALL substantive information. If we omit About Us and About The Team, we lose substantive info (benefits). But benefits are covered in About The Team. So we need to include benefits. The instruction list includes Benefits as a possible section. So we should create a Benefits section with the benefits list.
Thus we can have sections: About the role (intro), Responsibilities (maybe broken into sub-sections as above), Qualifications, Benefits (from About The Team). Also maybe include "About Us" as part of About the role? Could incorporate into About the role paragraph? But we already have intro about CEG. The About Us section is about American Express culture, values, etc. Could be part of About the role? Might be better to have a separate section "About American Express" but not in list. However we could incorporate that content into About the role? Might be okay to add a section "About American Express" as but not in list; risk of violating instruction? The instruction says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The e.g. suggests those are examples, not exclusive. So we can add other headings as needed. But to be safe, we could put About Us content under About the role? Might be okay.
But we need to preserve all substantive info; we can include About Us as a paragraph under About the role or as a separate section "About American Express". I'll add a separate section "About American Express" with .
Similarly About The Team (benefits) we will make Benefits section.
Thus final sections:
- About the role (intro paragraph about CEG and role)
- Product Delivery & Agile Execution
- Product Management & Discovery
- Product Operations & Stakeholder Coordination
- AI, Agents & Innovation
- What Success Looks Like
- Qualifications
- About American Express (culture, values)
- Benefits (list from About The Team)
We must not include Pay or Schedule as they are not specified.
Now we need to extract bullet points precisely.
Let's copy bullet points from each section.
From Responsibilities:
Product Delivery & Agile Execution:
- Translate roadmap priorities into clear capabilities, features, user stories and measurable outcomes.
- Coordinate Product input into PI Planning, ensuring priorities, capacity, dependencies and delivery objectives are aligned.
- Own and maintain high-quality product backlogs and Jira artefacts, including features, user stories, acceptance criteria, dependencies and backlog health.
- Partner with Technology throughout delivery, providing product clarity, resolving questions and supporting timely trade-off decisions.
- Lead or contribute to backlog refinement, sprint planning, demos, testing, release readiness and retrospectives.
- Proactively manage cross-team dependencies, risks and blockers, escalating where appropriate.
Product Management & Discovery:
- Develop a strong understanding of colleague journeys, servicing processes and operational pain points through data, research and stakeholder engagement.
- Translate business and colleague needs into clear problem statements, product requirements and testable hypotheses.
- Collaborate closely with product managers across the team to align on priorities, dependencies and delivery plans.
- Partner with UX, Technology and business stakeholders to explore, validate and prioritise potential solutions.
- Apply human-centred and journey-based thinking to ensure solutions address meaningful colleague and business needs.
- Define success measures and use product performance, feedback and operational data to evaluate outcomes and inform continuous improvement.
Product Operations & Stakeholder Coordination:
- Build effective working relationships across Product, Technology, Operations, UX, Risk and other partner teams.
- Coordinate product intake and enhancement requests, identifying themes and informing prioritisation decisions.
- Track delivery progress, risks, dependencies and outcomes, providing clear updates for stakeholders and leadership.
- Support product governance, roadmap reviews and planning activities.
- Help improve product management practices, tools and ways of working across the team.
AI, Agents & Innovation:
- Partner with AI, Technology and Data teams to identify where GenAI, agentic capabilities, automation and intelligent experiences can improve colleague servicing.
- Contribute to AI-enabled product capabilities, from early experimentation through to production.
- Support proofs of concept, pilots and experiments, translating business problems into use cases and measurable hypotheses.
- Develop an understanding of AI and agent performance, including quality, feedback, adoption and optimisation opportunities.
- Work within relevant enterprise governance, risk and responsible AI frameworks.
What Success Looks Like:
- Success means turning direction into delivery: maintaining clear backlogs, improving Agile execution, partnering effectively across teams and taking product capabilities from definition through launch.
- Over time, the successful candidate will build deeper AI product expertise and help identify, test and scale capabilities that improve colleague servicing.
Qualifications:
- Experience in Digital Product Management, Product Ownership or a closely related Agile delivery role.
- Proactive self-starter who drives work forward independently, bringing a strong sense of ownership, urgency and follow-through.
- Strong practical experience working with Technology teams to take digital products or capabilities from definition through delivery.
- Experience with Agile planning and delivery, ideally including PI Planning or scaled Agile environments.
- Strong working knowledge of agile tooling, for example Jira/Rally, backlog management, user story definition, acceptance criteria and dependency management.
- Ability to turn complex or ambiguous requirements into structured, actionable product work.
- Experience with CEG, HR or colleague-facing product domains would be advantageous
- Strong stakeholder management skills across Product, Technology and business teams in a matrixed environment.
- Analytical mindset, with the ability to use data, feedback and insight to inform product decisions.
- Interest in AI, GenAI and agentic technologies, ideally supported by practical experience, experimentation or personal learning.
- Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About Us (culture):
- At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
- From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
- As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
- Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team (benefits):
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
- For a full list of Team Amex benefits, visit our Colleague Benefits Site .
We should keep the last sentence about full list as is? It's a link; maybe we can keep as plain text.
Now we need to output HTML fragment only.
We'll wrap each section in heading then content.
For lists, use - ...
.
For prose, use
.
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but we should follow that pattern. Could use for each major section; subheadings could be or with bold? But we need to preserve structure. Could treat each bullet group as
as well. Simpler: Use for each of those four responsibility areas. And maybe an overall Responsibilities not needed if we break down. But we need to include a section ONLY when posting has real content. We have content for each.
Thus we could have:
About the role
...
Product Delivery & Agile Execution
- ...
...
Product Management & Discovery
...
Product Operations & Stakeholder Coordination
...
AI, Agents & Innovation
...
What Success Looks Like
...
Qualifications
...
Maybe also include "About Us" and "About The Team" as sections? The instruction list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It doesn't list About Us or About The Team. But we could treat "About Us" as part of About the role? Or we could create a section "About American Express" maybe not required. However we need to preserve ALL substantive information. If we omit About Us and About The Team, we lose substantive info (benefits). But benefits are covered in About The Team. So we need to include benefits. The instruction list includes Benefits as a possible section. So we should create a Benefits section with the benefits list.
Thus we can have sections: About the role (intro), Responsibilities (maybe broken into sub-sections as above), Qualifications, Benefits (from About The Team). Also maybe include "About Us" as part of About the role? Could incorporate into About the role paragraph? But we already have intro about CEG. The About Us section is about American Express culture, values, etc. Could be part of About the role? Might be better to have a separate section "About American Express" but not in list. However we could incorporate that content into About the role? Might be okay to add a section "About American Express" as but not in list; risk of violating instruction? The instruction says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The e.g. suggests those are examples, not exclusive. So we can add other headings as needed. But to be safe, we could put About Us content under About the role? Might be okay.
But we need to preserve all substantive info; we can include About Us as a paragraph under About the role or as a separate section "About American Express". I'll add a separate section "About American Express" with .
Similarly About The Team (benefits) we will make Benefits section.
Thus final sections:
- About the role (intro paragraph about CEG and role)
- Product Delivery & Agile Execution
- Product Management & Discovery
- Product Operations & Stakeholder Coordination
- AI, Agents & Innovation
- What Success Looks Like
- Qualifications
- About American Express (culture, values)
- Benefits (list from About The Team)
We must not include Pay or Schedule as they are not specified.
Now we need to extract bullet points precisely.
Let's copy bullet points from each section.
From Responsibilities:
Product Delivery & Agile Execution:
- Translate roadmap priorities into clear capabilities, features, user stories and measurable outcomes.
- Coordinate Product input into PI Planning, ensuring priorities, capacity, dependencies and delivery objectives are aligned.
- Own and maintain high-quality product backlogs and Jira artefacts, including features, user stories, acceptance criteria, dependencies and backlog health.
- Partner with Technology throughout delivery, providing product clarity, resolving questions and supporting timely trade-off decisions.
- Lead or contribute to backlog refinement, sprint planning, demos, testing, release readiness and retrospectives.
- Proactively manage cross-team dependencies, risks and blockers, escalating where appropriate.
Product Management & Discovery:
- Develop a strong understanding of colleague journeys, servicing processes and operational pain points through data, research and stakeholder engagement.
- Translate business and colleague needs into clear problem statements, product requirements and testable hypotheses.
- Collaborate closely with product managers across the team to align on priorities, dependencies and delivery plans.
- Partner with UX, Technology and business stakeholders to explore, validate and prioritise potential solutions.
- Apply human-centred and journey-based thinking to ensure solutions address meaningful colleague and business needs.
- Define success measures and use product performance, feedback and operational data to evaluate outcomes and inform continuous improvement.
Product Operations & Stakeholder Coordination:
- Build effective working relationships across Product, Technology, Operations, UX, Risk and other partner teams.
- Coordinate product intake and enhancement requests, identifying themes and informing prioritisation decisions.
- Track delivery progress, risks, dependencies and outcomes, providing clear updates for stakeholders and leadership.
- Support product governance, roadmap reviews and planning activities.
- Help improve product management practices, tools and ways of working across the team.
AI, Agents & Innovation:
- Partner with AI, Technology and Data teams to identify where GenAI, agentic capabilities, automation and intelligent experiences can improve colleague servicing.
- Contribute to AI-enabled product capabilities, from early experimentation through to production.
- Support proofs of concept, pilots and experiments, translating business problems into use cases and measurable hypotheses.
- Develop an understanding of AI and agent performance, including quality, feedback, adoption and optimisation opportunities.
- Work within relevant enterprise governance, risk and responsible AI frameworks.
What Success Looks Like:
- Success means turning direction into delivery: maintaining clear backlogs, improving Agile execution, partnering effectively across teams and taking product capabilities from definition through launch.
- Over time, the successful candidate will build deeper AI product expertise and help identify, test and scale capabilities that improve colleague servicing.
Qualifications:
- Experience in Digital Product Management, Product Ownership or a closely related Agile delivery role.
- Proactive self-starter who drives work forward independently, bringing a strong sense of ownership, urgency and follow-through.
- Strong practical experience working with Technology teams to take digital products or capabilities from definition through delivery.
- Experience with Agile planning and delivery, ideally including PI Planning or scaled Agile environments.
- Strong working knowledge of agile tooling, for example Jira/Rally, backlog management, user story definition, acceptance criteria and dependency management.
- Ability to turn complex or ambiguous requirements into structured, actionable product work.
- Experience with CEG, HR or colleague-facing product domains would be advantageous
- Strong stakeholder management skills across Product, Technology and business teams in a matrixed environment.
- Analytical mindset, with the ability to use data, feedback and insight to inform product decisions.
- Interest in AI, GenAI and agentic technologies, ideally supported by practical experience, experimentation or personal learning.
- Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About Us (culture):
- At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
- From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
- As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
- Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team (benefits):
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
- For a full list of Team Amex benefits, visit our Colleague Benefits Site .
We should keep the last sentence about full list as is? It's a link; maybe we can keep as plain text.
Now we need to output HTML fragment only.
We'll wrap each section in heading then content.
For lists, use - ...
.
For prose, use
.
with bold? But we need to preserve structure. Could treat each bullet group as
as well. Simpler: Use for each of those four responsibility areas. And maybe an overall Responsibilities not needed if we break down. But we need to include a section ONLY when posting has real content. We have content for each.
Thus we could have:
About the role
Responsibilities not needed if we break down. But we need to include a section ONLY when posting has real content. We have content for each.
Thus we could have:
About the role
...
Product Delivery & Agile Execution
- ... ...
Product Management & Discovery
- ...
- ...
Product Operations & Stakeholder Coordination
- ...
AI, Agents & Innovation
- ...
What Success Looks Like
...
Qualifications
- ...
Maybe also include "About Us" and "About The Team" as sections? The instruction list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It doesn't list About Us or About The Team. But we could treat "About Us" as part of About the role? Or we could create a section "About American Express" maybe not required. However we need to preserve ALL substantive information. If we omit About Us and About The Team, we lose substantive info (benefits). But benefits are covered in About The Team. So we need to include benefits. The instruction list includes Benefits as a possible section. So we should create a Benefits section with the benefits list.
Thus we can have sections: About the role (intro), Responsibilities (maybe broken into sub-sections as above), Qualifications, Benefits (from About The Team). Also maybe include "About Us" as part of About the role? Could incorporate into About the role paragraph? But we already have intro about CEG. The About Us section is about American Express culture, values, etc. Could be part of About the role? Might be better to have a separate section "About American Express" but not in list. However we could incorporate that content into About the role? Might be okay to add a section "About American Express" as
but not in list; risk of violating instruction? The instruction says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The e.g. suggests those are examples, not exclusive. So we can add other headings as needed. But to be safe, we could put About Us content under About the role? Might be okay.
But we need to preserve all substantive info; we can include About Us as a paragraph under About the role or as a separate section "About American Express". I'll add a separate section "About American Express" with .
Similarly About The Team (benefits) we will make Benefits section.
Thus final sections:
- About the role (intro paragraph about CEG and role)
- Product Delivery & Agile Execution
- Product Management & Discovery
- Product Operations & Stakeholder Coordination
- AI, Agents & Innovation
- What Success Looks Like
- Qualifications
- About American Express (culture, values)
- Benefits (list from About The Team)
We must not include Pay or Schedule as they are not specified.
Now we need to extract bullet points precisely.
Let's copy bullet points from each section.
From Responsibilities:
Product Delivery & Agile Execution:
- Translate roadmap priorities into clear capabilities, features, user stories and measurable outcomes.
- Coordinate Product input into PI Planning, ensuring priorities, capacity, dependencies and delivery objectives are aligned.
- Own and maintain high-quality product backlogs and Jira artefacts, including features, user stories, acceptance criteria, dependencies and backlog health.
- Partner with Technology throughout delivery, providing product clarity, resolving questions and supporting timely trade-off decisions.
- Lead or contribute to backlog refinement, sprint planning, demos, testing, release readiness and retrospectives.
- Proactively manage cross-team dependencies, risks and blockers, escalating where appropriate.
Product Management & Discovery:
- Develop a strong understanding of colleague journeys, servicing processes and operational pain points through data, research and stakeholder engagement.
- Translate business and colleague needs into clear problem statements, product requirements and testable hypotheses.
- Collaborate closely with product managers across the team to align on priorities, dependencies and delivery plans.
- Partner with UX, Technology and business stakeholders to explore, validate and prioritise potential solutions.
- Apply human-centred and journey-based thinking to ensure solutions address meaningful colleague and business needs.
- Define success measures and use product performance, feedback and operational data to evaluate outcomes and inform continuous improvement.
Product Operations & Stakeholder Coordination:
- Build effective working relationships across Product, Technology, Operations, UX, Risk and other partner teams.
- Coordinate product intake and enhancement requests, identifying themes and informing prioritisation decisions.
- Track delivery progress, risks, dependencies and outcomes, providing clear updates for stakeholders and leadership.
- Support product governance, roadmap reviews and planning activities.
- Help improve product management practices, tools and ways of working across the team.
AI, Agents & Innovation:
- Partner with AI, Technology and Data teams to identify where GenAI, agentic capabilities, automation and intelligent experiences can improve colleague servicing.
- Contribute to AI-enabled product capabilities, from early experimentation through to production.
- Support proofs of concept, pilots and experiments, translating business problems into use cases and measurable hypotheses.
- Develop an understanding of AI and agent performance, including quality, feedback, adoption and optimisation opportunities.
- Work within relevant enterprise governance, risk and responsible AI frameworks.
What Success Looks Like:
- Success means turning direction into delivery: maintaining clear backlogs, improving Agile execution, partnering effectively across teams and taking product capabilities from definition through launch.
- Over time, the successful candidate will build deeper AI product expertise and help identify, test and scale capabilities that improve colleague servicing.
Qualifications:
- Experience in Digital Product Management, Product Ownership or a closely related Agile delivery role.
- Proactive self-starter who drives work forward independently, bringing a strong sense of ownership, urgency and follow-through.
- Strong practical experience working with Technology teams to take digital products or capabilities from definition through delivery.
- Experience with Agile planning and delivery, ideally including PI Planning or scaled Agile environments.
- Strong working knowledge of agile tooling, for example Jira/Rally, backlog management, user story definition, acceptance criteria and dependency management.
- Ability to turn complex or ambiguous requirements into structured, actionable product work.
- Experience with CEG, HR or colleague-facing product domains would be advantageous
- Strong stakeholder management skills across Product, Technology and business teams in a matrixed environment.
- Analytical mindset, with the ability to use data, feedback and insight to inform product decisions.
- Interest in AI, GenAI and agentic technologies, ideally supported by practical experience, experimentation or personal learning.
- Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About Us (culture):
- At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
- From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
- As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
- Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team (benefits):
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
- For a full list of Team Amex benefits, visit our Colleague Benefits Site .
We should keep the last sentence about full list as is? It's a link; maybe we can keep as plain text.
Now we need to output HTML fragment only.
We'll wrap each section in heading then content.
For lists, use
.
For prose, use
.
Similarly About The Team (benefits) we will make Benefits section.
Thus final sections:
- About the role (intro paragraph about CEG and role)
- Product Delivery & Agile Execution
- Product Management & Discovery
- Product Operations & Stakeholder Coordination
- AI, Agents & Innovation
- What Success Looks Like
- Qualifications
- About American Express (culture, values)
- Benefits (list from About The Team)
We must not include Pay or Schedule as they are not specified.
Now we need to extract bullet points precisely.
Let's copy bullet points from each section.
From Responsibilities:
Product Delivery & Agile Execution:
- Translate roadmap priorities into clear capabilities, features, user stories and measurable outcomes.
- Coordinate Product input into PI Planning, ensuring priorities, capacity, dependencies and delivery objectives are aligned.
- Own and maintain high-quality product backlogs and Jira artefacts, including features, user stories, acceptance criteria, dependencies and backlog health.
- Partner with Technology throughout delivery, providing product clarity, resolving questions and supporting timely trade-off decisions.
- Lead or contribute to backlog refinement, sprint planning, demos, testing, release readiness and retrospectives.
- Proactively manage cross-team dependencies, risks and blockers, escalating where appropriate.
Product Management & Discovery:
- Develop a strong understanding of colleague journeys, servicing processes and operational pain points through data, research and stakeholder engagement.
- Translate business and colleague needs into clear problem statements, product requirements and testable hypotheses.
- Collaborate closely with product managers across the team to align on priorities, dependencies and delivery plans.
- Partner with UX, Technology and business stakeholders to explore, validate and prioritise potential solutions.
- Apply human-centred and journey-based thinking to ensure solutions address meaningful colleague and business needs.
- Define success measures and use product performance, feedback and operational data to evaluate outcomes and inform continuous improvement.
Product Operations & Stakeholder Coordination:
- Build effective working relationships across Product, Technology, Operations, UX, Risk and other partner teams.
- Coordinate product intake and enhancement requests, identifying themes and informing prioritisation decisions.
- Track delivery progress, risks, dependencies and outcomes, providing clear updates for stakeholders and leadership.
- Support product governance, roadmap reviews and planning activities.
- Help improve product management practices, tools and ways of working across the team.
AI, Agents & Innovation:
- Partner with AI, Technology and Data teams to identify where GenAI, agentic capabilities, automation and intelligent experiences can improve colleague servicing.
- Contribute to AI-enabled product capabilities, from early experimentation through to production.
- Support proofs of concept, pilots and experiments, translating business problems into use cases and measurable hypotheses.
- Develop an understanding of AI and agent performance, including quality, feedback, adoption and optimisation opportunities.
- Work within relevant enterprise governance, risk and responsible AI frameworks.
What Success Looks Like:
- Success means turning direction into delivery: maintaining clear backlogs, improving Agile execution, partnering effectively across teams and taking product capabilities from definition through launch.
- Over time, the successful candidate will build deeper AI product expertise and help identify, test and scale capabilities that improve colleague servicing.
Qualifications:
- Experience in Digital Product Management, Product Ownership or a closely related Agile delivery role.
- Proactive self-starter who drives work forward independently, bringing a strong sense of ownership, urgency and follow-through.
- Strong practical experience working with Technology teams to take digital products or capabilities from definition through delivery.
- Experience with Agile planning and delivery, ideally including PI Planning or scaled Agile environments.
- Strong working knowledge of agile tooling, for example Jira/Rally, backlog management, user story definition, acceptance criteria and dependency management.
- Ability to turn complex or ambiguous requirements into structured, actionable product work.
- Experience with CEG, HR or colleague-facing product domains would be advantageous
- Strong stakeholder management skills across Product, Technology and business teams in a matrixed environment.
- Analytical mindset, with the ability to use data, feedback and insight to inform product decisions.
- Interest in AI, GenAI and agentic technologies, ideally supported by practical experience, experimentation or personal learning.
- Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About Us (culture):
- At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
- From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
- As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
- Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team (benefits):
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
- For a full list of Team Amex benefits, visit our Colleague Benefits Site .
We should keep the last sentence about full list as is? It's a link; maybe we can keep as plain text.
Now we need to output HTML fragment only.
We'll wrap each section in heading then content.
For lists, use
.
For prose, use
.