Senior Associate, Digital Platform Ops

WORK MODEL

Remote

WHAT YOU WILL DO

• Direct report to Manager, Digital Platform Operations, in supporting the Hyundai consumer-facing website (Hyundaiusa.com) initiatives and working cross functionally with business partners to achieve brand vision & objectives.
• Managed day-to-day operations and maintenance of HyundaiUSA.com and campaign microsites, including website updates, reporting, bug identification, QA testing, and enhancement recommendations in a fast-paced environment.
• Supported website content development, CG asset production, and cross-functional project execution from concept through launch, ensuring alignment with business requirements and stakeholder expectations.
• Served as the primary point of contact for project coordination, communicating priorities, feedback, approvals, timelines, and success metrics across internal teams and external vendors.
• Conducted UAT and QA testing for Hyundai.com, HeyHyundai, managed chat, and other digital platforms to ensure high-quality production deployments and optimal user experience.
• Managed analytics and performance reporting for HeyHyundai, managed chat, BlueLink, and Hyundai Drive programs, providing insights to support business objectives.
• Coordinated website requests and updates for multiple HMA business units, marketing teams, and HCUV stakeholders, ensuring content accuracy and timely implementation.
• Oversaw ticket creation, review, deployment, and issue tracking with IUS, Perficient, HAEA, and other partners to support ongoing website operations.
• Supported dealer engagement initiatives by collaborating with T3 and Hyundai Drive teams to increase awareness and participation in test-drive programs.
• Administered privacy portal requests and processed vendor invoices, purchase requisitions, and change requests through SAP.
• Reviewed and approved model year update (MYU) creative assets, website content, and copy decks while proactively identifying solutions and supporting additional business initiatives.

WHAT YOU WILL BRING TO THE ROLE

• Bachelor’s degree in marketing or related field preferred.
• At least four years of experience.
• At least two years of direct experience in planning or business operations in automotive or other consumer facing industry with a detailed understanding of the marketing function and website.
• Knowledge of digital marketing and consumer-facing website.
• Ability to efficiently manage and prioritize multiple projects.
• Strong written and verbal communication and organizational skills.
• Ability to work on multiple projects and set priorities.
• Go-getter and proactive attitude.
• Relationship building internally and externally.
• Ability to assess operational and strategic strengths and make recommendations to leverage or augment strengths and weaknesses.
• Proficiency in Microsoft Office Suite.

WHAT HYUNDAI CAN OFFER YOU

• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
• Holiday Pay - the company shuts down with pay between Christmas and New Years.
• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• 401(k) retirement plan with Employer Match
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
• Vacation and sick time off
• Employer-paid basic life and disability coverage, including Paid-Family Leave.
• Mental health, wellbeing, and employee assistance program
• Health advocate (support)
• Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.
• External Training and Development Programs
• Compensation Range: $63,800.00 - $88,000.00 annual base salary

WHAT HAPPENS NEXT

Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.

OTHER DETAILS

Physical requirement: Normal office duties.