Senior Associate, Client Success Manager - Chase Media Solutions

About the role

Chase Media Solutions harnesses the power of Chase to help brands connect more meaningfully with 80 million Chase customers. Our transaction-based marketing platform leverages first-party data to expertly match businesses with audiences, inspiring valuable relationships that last through the Chase Offers program. As part of Offers & Shopping and Connected Commerce, we drive incremental growth for merchants while helping Chase customers level up how they shop and get more from the brands they love.

Job responsibilities

• Build and maintain strong client relationships from onboarding through execution, renewals, and growth conversations.
• Coincide with cross-functional teams to onboard clients and deliver campaigns on time and with quality.
• Respond to client questions and resolve issues quickly, escalating when needed.
• Understand client goals and identify opportunities to expand solutions and improve performance.
• Maintain campaign performance, share insights, and recommend optimizations to drive results.
• Capture client feedback and partner with internal teams to inform process improvements and product enhancements.

Required Qualifications, Capabilities, And Skills

• 3+ years of account management, sales, or other client-facing experience.
• Strong interpersonal and communication skills; able to collaborate across teams and build client trust.
• Strong organization, prioritization, and attention to detail in a fast-paced environment.
• Proficiency with Microsoft Excel, PowerPoint, and other common productivity tools.

Preferred Qualifications, Capabilities, And Skills

• Experience in digital media or performance marketing.