Senior Client Success Manager

Accountabilities

• Owes strategic client relationships and ensures enterprise partners achieve strong adoption, engagement, retention, and measurable value.
• Combines consultative relationship management with operational excellence to support clients throughout their partnership journey.
• Builds and maintains trusted relationships with enterprise stakeholders, including HR leaders, benefits teams, wellness professionals, and medical executives.
• Acts as a strategic advisor by understanding client goals and translating business objectives into successful partnership outcomes.
• Drives program utilization, engagement, adoption, and ongoing value realization across client accounts.
• Delivers data-driven business reviews, using performance insights and engagement metrics to provide recommendations and demonstrate impact.
• Manages renewals and identifies opportunities for account growth and expansion.
• Proactively identifies client challenges, resolves issues quickly, and ensures a high level of satisfaction.
• Pairs cross-functionally with sales, product, operations, engineering, and care teams to improve the client experience.
• Develops client success playbooks, processes, and best practices to support the growth of the function.
• Manages multiple client relationships and projects while maintaining organization, responsiveness, and attention to detail.
• Travel approximately 20-30% as needed to strengthen client relationships and support in-person engagement.

Requirements

• Experienced client success or account management professional with 7+ years of experience, ideally within digital health, benefits, healthcare, or related B2B2C environments.
• Proven track record managing complex client ecosystems while driving retention, renewals, adoption, and expansion.
• Strong relationship-building skills with the ability to communicate effectively with both operational contacts and executive-level stakeholders.
• Ability to transform engagement data, outcomes, and business metrics into clear insights and compelling client narratives.
• Excellent project management and organizational skills, with the ability to manage multiple priorities simultaneously.
• Entrepreneurial mindset with the ability to operate as a hands-on contributor while helping build scalable processes.
• Strong problem-solving abilities, adaptability, and comfort working in a fast-paced, remote environment.
• Genuine empathy and understanding for individuals navigating chronic health challenges, particularly autoimmune conditions.
• Curiosity, humility, and a willingness to learn, experiment, and approach challenges with an open mindset.

Preferred Qualifications

• Experience working in digital health, healthcare technology, or chronic condition management.
• Experience building a client success function from the ground up at an early-stage company.
• Experience working in a startup environment with evolving processes and responsibilities.

Benefits

Competitive base salary range of $130,000-$150,000, depending on relevant skills and experience.

Meaningful equity participation opportunities.

Comprehensive benefits package.

Fully remote work environment.

Anual company retreat and opportunities to connect with teammates in person.

Opportunity to work with a mission-driven team focused on improving healthcare experiences.

Collaborative culture that values ownership, growth, and meaningful impact.