Senior Client Success Manager

Key Responsibilities

• Manage the day-to-day relationship of the clients, partners, or vendors.
• Develop relationships to drive client, partner, or vendor engagement through developing solutions for business-critical issues and implementing long-term engagement strategies.
• Mentor and coach less experienced account/relationship managers.
• Collaborate with internal departments to manage client, partner, or vendor performance guarantees, ensuring optimal distribution processes are adhered to.
• Own and manage the preparation and development of presentation materials for clients, partners, or vendors.
• Plan and strategize to retain and strengthen current relationships through monthly reviews with leadership teams, and quarterly reviews with the ELT.
• Develop and manage relationships with internal stakeholders and external partners as necessary for optimal client project delivery.

Required Qualifications

• Bachelor’s degree in business administration, healthcare administration, communications, or related discipline; minimum plus 4 years’ experience may substitute for minimum education requirements.
• Five or more years’ account/relationship management experience or related experience in a consulting, healthcare, or similar setting.

Preferred Qualifications

• Master’s degree
• Seven or more years’ account/relationship management experience or related experience in a consulting, healthcare, or similar setting.
• PMP certified preferred; lean or six sigma certifications

Additional Information

• Virtual within the continental U.S.; support or collaboration across multiple time zones; may include travel up to 25%
• Must be eligible to work in the U.S. without employer sponsorship for an employment visa or any other type of US work authorization
• We are committed to helping our employees thrive in all aspects of life. The estimated pay scale represents the typical pay range AccessHope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc.

Benefits

• Medical, Dental, and Vision Coverage
• 401(k) Plan with Employer Match
• Paid Time Off (PTO)
• Parental Leave
• Short-Term Disability
• Voluntary Benefits (e.g., life insurance, additional coverage options)
• Remote work schedule