Senior Client Success Manager

About the role

WellTheory is a digital health company dedicated to helping individuals with autoimmune conditions manage their health through personalized care, nutrition guidance, and ongoing coaching. As a company, we are committed to fostering better relationships and expanding the capabilities of our team through the integration of advanced artificial intelligence.

Responsibilities

• Build and nurture long-term partnerships with enterprise clients, focusing on scaling the organization.
• Own day-to-day client relationships, ensuring exceptional service and driving engagement, retention, and measurable outcomes.
• Serve as the strategic advisor to client stakeholders, including HR, benefits, wellness, and medical directors, translating their goals into successful partnership outcomes.
• Collaborate closely with Sales, Product, Operations, Engineering, and Care teams, reporting to the Co-founder, Operations.
• Spending time in person is a key part of building relationships, requiring travel between 20-30% of the time, depending on the location.

Requirements

• 7+ years of enterprise client success or account management experience, preferably in digital health, benefits, or related B2B2C environments, with a proven track record of driving retention, renewals, and expansion within complex client ecosystems.
• A strong relationship-driven communication style, capable of building deep trust with clients at all levels, from day-to-day champions to C-suite executives, and adept at navigating sensitive conversations with professionalism and empathy.
• A strategic storyteller mindset, turning data into actionable insights and narratives that influence client decisions and demonstrate value.
• An operational excellence approach, managing complex projects end-to-end with precision, juggling multiple accounts, and bringing structure to ambiguity.
• A hands-on, entrepreneurial attitude, comfortable starting as a team of one and executing tasks while helping to define the playbook for scale.
• An adaptable and resourceful approach, creative in problem-solving, calm under pressure, and thriving in a dynamic, fully remote environment.
• A deep empathy for the autoimmune experience, even without personal experience, allowing genuine connection and understanding with potential customers.
• A beginner's mindset, enthusiastic about learning, solving problems from the ground up, asking questions freely, and staying open-minded about new approaches.

Qualifications

• Direct experience in digital health or the autoimmune/chronic condition space.
• Experience in building a Client Success function from the ground up at an early-stage startup.

Skills

• Exceptional interpersonal and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities and deadlines.
• Excellent organizational and project management skills.
• Comfortable working in a fully remote environment.

Benefits

• Comprehensive benefits package.
• Meaningful equity compensation.

Pay

A base salary range of $130,000 - $150,000, with placement within the range depending on relevant skills and experiences.

Schedule

The position requires travel between 20-30% of the time, depending on the location.

We Offer

• A supportive and caring team focused on both members and clients.
• A fully remote company that gathers annually for an annual retreat.
• A competitive compensation package including a base salary, meaningful equity, and comprehensive benefits.

What We Are Looking For

If you meet the requirements and are excited about this role, we encourage you to apply. We are committed to building a diverse, inclusive, and authentic team, and we welcome applications from candidates who may not check every box but who we believe could excel in this role.

Equal Opportunity Employer

We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. If you require accommodations at any stage of our hiring process, please reach out to our hiring team. We are happy to work with you.