Senior Client Success Manager

About the role

Future Creative is the global in-house agency responsible for all creative output across Future's impressive portfolio. We produce engaging, high-quality campaigns that reach millions of passionate consumers worldwide. Our team thrives on innovation, cross-functional creativity, and delivering exceptional branded content. As a Sr. Client Success Manager, you will harness this creative energy to deliver outstanding campaigns for our top-tier clients.

Responsibilities

• Reporting to the Director of Client Success, you will act as the operational and visionary engine behind our campaigns. You will oversee campaign execution from the kickoff phase through to the final wrap.
• Your daily tasks involve translating strategy into practical internal plans and managing project timelines.
• You will use Asana to coordinate seamlessly across our Sales, Editorial, Design, and AdOps departments.
• You will serve as the primary contact for client communication.
• You will manage campaigns across custom branded content, video, and social activations.
• You will facilitate asset collection and tracking requirements, ensuring every project lands on time and within scope.
• You will oversee post-sale production budgets to maintain profitability while delivering key performance insights directly to clients.
• You will identify additional revenue opportunities and provide your unique perspective to assist internal teams.
• You will have an adaptable mindset to apply processes where helpful and flex in ambiguous situations.
• You will have exceptional organizational skills and a meticulous attention to detail.
• You will have excellent written and verbal communication skills to run tight meetings and clear emails.
• You will have an ability to manage a diverse book of business directly and alongside partners.

Requirements

• Manage client kickoffs and handle day-to-day client communication throughout the campaign delivery process.
• Maintain project timelines, task ownership, and milestones from kickoff through to final wrap.
• Guide cross-functional coordination across departments without tracking ambiguity.
• Identify risks early and bring practical solutions to every potential problem.
• Deliver campaign reporting, wrap documentation, and performance insights directly to your clients.
• Identify additional revenue opportunities and provide your unique perspective to assist internal teams.
• An ability to manage a diverse book of business directly and alongside partners.
• A team-oriented approach that elevates the performance of everyone around you.
• Exceptional organizational skills and a meticulous attention to detail.
• Excellent written and verbal communication skills to run tight meetings and clear emails.
• An adaptable mindset to apply processes where helpful and flex in ambiguous situations.

Qualifications

• Bachelor's degree
• 5-6+ years of experience in project management or post-sale account management
• Proficiency using project management tools, specifically Asana
• Experience executing post-sale digital campaigns, including custom content, video, and social media
• Knowledge of ad operations workflows, tracking, and delivery management

Skills

• Project management
• Client relationship management
• Communication skills
• Organizational skills
• Adaptability

Benefits

Uncapped leave, because we trust you to manage your workload and time
When we hit our targets, enjoy a share of our profits with a bonus
Refer a friend and get rewarded when they join Future
Well-being support with access to our Colleague Assistant Programs
Opportunity to purchase shares in Future with our Share Incentive Plan
Internal job family level P4

Pay

The expected range for this role is $85,000 - $95,000

Schedule

This is a Hybrid role from our New York Office, working 2 days from the office, 3 from home