Senior Client Success Manager

About Us

Matrix Technologies, Inc. has been a leading provider of engineering, automation, and systems integration services since 1980. Guided by 'The Matrix Way,' we value teamwork, collaboration, and fun. Recognized as a Top Workplace, our expertise spans multiple industries, and 87% of our projects are from repeat clients, showcasing our commitment to quality and customer satisfaction. Our core purpose is Enhancing People's Lives...Every Day.

About the Role

This is a hybrid/remote, salaried position. The Senior Client Success Manager (CSM) maintains and expands relationships with strategically important large and regional customers, as well as multiple named customers. The role is responsible for developing, growing, and maintaining strategic accounts while representing the entire range of company services.

Responsibilities

• Adhere to the Matrix Fundamentals and safety practices at all times; may directly or indirectly supervise others.
• Achieve strategic customer objectives defined by company management.
• Coordinate company executives’ involvement with customer management.
• Establish productive, professional relationships with key personnel in assigned customer accounts.
• Proactively lead a joint company-strategic account planning process to develop mutual performance objectives, financial targets, and critical milestones annually.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Understand the competitive landscape in strategic accounts.
• Assist in the negotiations of Master Service Agreements with strategic accounts.
• Meet assigned expectations for profitability within assigned accounts.
• Create and maintain account-specific sales presentations.
• Complete strategic customer account plans that meet company standards.
• Help maintain customer satisfaction ratings that meet company standards.
• Enlist the support of engineering and management resources as needed.
• Coordinate the involvement of company personnel to meet account performance objectives and customers’ expectations.
• Lead solution development efforts that best address customer needs, coordinating necessary company personnel.
• Maintain involvement in active projects to ensure company and account goals are managed and attained.
• Lead the identification, engagement, and development of new strategic clients that align with company goals.
• Partner with company regional client managers to gain alignment and support clients’ regional locations.

Requirements

• Ten to fifteen years of strategic industry experience in a business-to-business sales environment.
• Bachelor of Science degree in an engineering discipline, other related technical field, or business/engineering hybrid degree from an accredited college or university.
• Experience in Engineering/Industrial sales.
• Experience in an Engineering Solutions Driven approach by leading capital, Opex, or improvement projects for industrial manufacturing.
• Master of Business Administration (MBA) preferred and/or equivalent experience.
• Strong verbal and written communication skills.
• Strong organizational and time management skills.
• Computer proficiency and competence with MS Office products.
• Active driver’s license.
• Ability to travel extensively: 50-75% local/daytime, 25-50% overnight.

Physical Requirements

• Occasionally required to stand, walk, sit, stoop, kneel, crouch, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear.
• Frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• May perform industrial field work, which could include exposure to hazardous locations, inclement weather, moving mechanical parts, noise, ladders, uneven ground, and stairs.
• May perform industrial field work with exposure to a wide range of known food allergens.

Benefits

• Physical and Mental Wellness and Work/Life Balance:
  • Health Insurance with Prescription Drug Coverage, Dental and Vision Insurance
  • Generous Paid Time Off (Extra Days for Purchase) and Nine Paid Holidays
  • Paid Parental Leave, Bereavement Leave
  • Flexible Work Schedules, Work at Home Options
  • Wellness Program with Incentive Dollars, Preventative Health Screenings
  • Employee Assistance Program (EAP), Critical Illness and Accident Insurance
• Financial Wellness:
  • 401(k) and Roth Plans with 5% Match and immediate vesting upon enrollment
  • Market-based competitive Compensation and Overtime Pay for Salaried positions
  • Quarterly Bonus Program and Spot Bonus Program
  • Pre-Tax Health Savings Account (HSA) with Match, and Pre-Tax Flexible Spending Account (FSA)
  • Life Insurance Paid by Matrix and Buy-Up Options
  • Short-Term and Long-Term Disability Plan Paid by Matrix
• Personal and Professional Growth:
  • Technical, Managerial, and Administrative Career Paths
  • Onboarding and Mentoring, Internal Training and Cross Training
  • PE Certifications, Registration, and Renewals
  • Assessments and Leadership Development
  • External Certification Programs, Professional Memberships
  • Tuition Reimbursement Program
• Recognition, Culture, and Other Perks:
  • Regular Employee Updates and Town Halls, Annual Engagement Surveys
  • Employee Service Awards and Peer Recognition
  • Strong Fundamentals (Core Values)
  • Employee Referral Program/Bonus
  • Casual Dress
  • Discount Programs
  • Community Involvement Committee
  • Sports Teams and Clubs

Pay

Market-competitive compensation for Senior Client Success Manager with a base range of $113,000 to $146,000 annually, plus a total compensation package that includes quarterly bonuses and 401(k) matching. Salaries are based on experience, skills, and qualifications.