Senior Associate, Client Relations Specialist - HYBRID

About the role

This client facing position in the Retail Alternative Investment division of SS&C supports multiple clients and alternative investment products. As a member of this team, you will be assigned clients and manage communication between the client and various support groups at SS&C. Your responsibilities include managing and overseeing client events, new product implementations, and overall client satisfaction.

Responsibilities

• Develops and maintains exceptional client relationships.
• Provides and oversees support and service activities for a designated client or group of clients, ensuring their operational needs and issues, both tactical and strategic, are managed to the highest level of satisfaction.
• Ensures quality service and operational performance within the parameters of program and delivery standards.
• Develops understanding of client business and product installations to identify service needs, plan service delivery, and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
• Acts as a primary point of client contact to coordinate resolution of service incidents and escalate technical issues.
• Collaborates with sales and support groups to demonstrate value of support offering to the client and identify opportunities for expanded support business.

Requirements

• Bachelor’s degree or equivalent work experience.
• 2+ years of client facing work-related experience required in financial services, with a preference for experience in transfer agency, investor services, or wire house.

Qualifications

• Excellent written and verbal communication skills.
• Problem-solving and numerical reasoning skills; ability to analyze data and take action.
• Career-oriented, highly motivated, and self-starting individual.
• Ability to work in a fast-paced, team environment.
• Efficient time management with strong organizational skills.
• Quickly learn and adapt to new systems, processes, plans, and programs.
• MUST HAVE proficiency in use of tools such as word processing, JIRA, Chorus/AWD, TA2000, 3270, and Microsoft Excel.
• MUST BE WILLING TO WORK ON-SITE AT LEAST 6 DAYS/MONTH.

Benefits

• Medical, dental, and vision coverage.
• A 401(k) plan with company match.
• Paid time off, holidays, and parental leave.
• Professional development reimbursement opportunity.

Pay

• Colorado: The expected base salary for the position is between $45,000 USD to $105,000 USD.
• Massachusetts: The expected base salary for the position is between $55,000 USD to $115,000 USD.

Schedule

• Hybrid location: Kansas City, MO; Denver, CO; Boston, MA; Braintree, MA.