Senior Associate - Client Relations Specialist - Hybrid

SS&C is a leading financial services and healthcare technology company headquartered in Windsor, Connecticut, with 27,000+ employees across 35 countries. Over 20,000 organizations rely on SS&C for expertise, scale, and technology.

About the Role

Client-facing position in the Retail Alternative Investment division of SS&C. This relationship team supports multiple clients and alternative investment products. As a team member, you will manage communication between assigned clients and various SS&C support groups, oversee client events, new product implementation, and overall client satisfaction.

Hybrid locations: Kansas City, MO; Denver, CO; Chicago, IL; Boston, MA; Braintree, MA; Waltham, MA; Dublin, OH.

Responsibilities

• Develop and maintain exceptional client relationships.
• Provide and oversee support and service activities for a designated client or group of clients, ensuring their operational needs and issues—both tactical and strategic—are managed to the highest level of satisfaction.
• Ensure quality service and operational performance within the parameters of program and delivery standards.
• Develop understanding of client business and product installations to identify service needs, plan service delivery, and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
• Act as a primary point of client contact to coordinate resolution of service incidents and escalation of technical issues.
• Collaborate with sales and support groups to demonstrate the value of the support offering to clients and identify opportunities for expanded support business.
• Lead small, moderately complex projects or work on complex tasks requiring a high degree of judgment, resourcefulness, and self-initiative.
• Demonstrate specialized expertise to evaluate wide-ranging and complex issues and develop creative solutions.
• Recommend new procedures.

Requirements

• Bachelor’s degree or equivalent work experience.
• 2+ years of client-facing work-related experience in financial services, with a preference for experience in transfer agency, investor services, or wire house.
• Excellent written and verbal communication skills.
• Problem-solving and numerical reasoning skills; ability to analyze data and take action.
• Career-oriented, highly motivated, and self-starting individual.
• Ability to work in a fast-paced, team environment.
• Efficient time management with strong organizational skills.
• Ability to quickly learn and adapt to new systems, processes, plans, and programs.
• Proficiency in tools such as word processing, JIRA, Chorus/AWD, TA2000, 3270, and Microsoft Excel.
• Willingness to work on-site at least 6 days per month.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan with company match.
• Paid time off, holidays, and parental leave.
• Professional development reimbursement opportunity.
• Eligibility for discretionary annual bonus and/or equity awards (e.g., restricted stock units or stock options) based on individual and business performance.

Pay

• Colorado: $45,000 USD to $105,000 USD base salary.
• Illinois: $50,000 USD to $100,000 USD base salary.
• Massachusetts: $50,000 USD to $100,000 USD base salary.