Senior Associate, Client Relations Specialist - HYBRID

About the role

This relationship team supports multiple clients and alternative investment products. As member of this team you will be assigned clients that you will manage communication between client and various support groups at SS&C. Manage/oversight of client events, new product implementation and overall client satisfaction.

Responsibilities

• Develops and maintains exceptional client relationships.
• Provides and oversees support and service activities for a designated client or group of clients, ensuring their operational needs and issues, both tactical and strategic, are managed to the highest level of satisfaction.
• Ensures quality service and operational performance within the parameters of program and delivery standards.
• Develops understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
• Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
• Acts as a primary point of client contact to coordinate resolution of service incidents and escalate technical issues.
• Leads small, moderately complex projects or works on complex tasks that require a high degree of judgement, resourcefulness, and self-initiative.
• Recommends new procedures.

Requirements

• Bachelor’s degree or equivalent work experience.
• 2+ years of client facing work-related experience required in financial services, with a preference for experience in transfer agency, investor services or wire house.

Qualifications

• Excellent written and verbal communication skills.
• Problem solving and numerical reasoning skills; ability to analyze data and take action.
• Career oriented, highly motivated, and self-starting individual.
• Efficient time management with strong organizational skills.
• Quickly learn and adapt to new systems, processes, plans, and programs.
• MUST HAVE proficiency in use of tools such as word processing, JIRA, Chorus/AWD, TA2000, 3270, and Microsoft Excel.
• MUST BE WILLING TO WORK ON SITE AT LEAST 6 DAYS/MONTH.

Skills

• Strong interpersonal and communication skills.
• Ability to handle multiple priorities and deadlines.
• Experience with financial services industry preferred.

Benefits

• Medical, dental, and vision coverage.
• A 401(k) plan with company match.
• Paid time off, holidays, and parental leave.
• Professional development reimbursement opportunity.

Pay

• Colorado: The expected base salary for the position is between $45,000 USD to $105,000 USD.
• Massachusetts: The expected base salary for the position is between $55,000 USD to $115,000 USD.

Schedule

• Hybrid schedule available.