Senior Client Relationship Administrator (Hybrid)
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career while helping others along the way, come join our team in Deer Park, NY.
About the role
We are seeking a Senior Client Relationship Administrator to manage the daily service delivery activities for an assigned group of clients. In this hybrid role, you will work 2 days in the office in our Deer Park, NY location and 3 days remotely. You will interact with clients daily through email and phone calls, providing status updates, resolving research items, problem-solving, and escalating urgent matters as needed. You will also manage data and provide regular reports using Excel, PowerPoint, and other tools while working closely with internal teams to maintain high client satisfaction.
Responsibilities
- Act as a Client Advocate and interface among all departments on the clients’ behalf
- Understand and assist clients with market complexities (e.g., SEC regulations, NYSE, etc.)
- Provide timely and accurate updates to clients for inquiries and issues, including proactive project updates
- Engage clients and assist them through the suite of electronic products the department supports, explaining concepts clearly
- Utilize Microsoft Excel, PowerPoint, and Word to provide metrics data to clients and internal teams
- Manage SLAs (Service Level Agreements) for clients according to their individual contracts
Requirements
- Bachelor's Degree preferred
- Mastery of the MS Office suite of products
- Minimum of 3 years of experience in client service and/or sales-related roles, with brokerage industry knowledge preferred
- Strong organizational, verbal, and written communication skills
- Ability to prioritize, multitask, and follow through with internal teams to meet deadlines
- Highly adaptable, team-oriented, and a self-starter capable of thriving in a dynamic environment
Pay
The pay range for this position is $36.00 - $40.00 per hour (annual base). Broadridge considers various factors when evaluating final salary, including relevant experience, skills, location, and education. This role is bonus eligible.
Benefits
Broadridge offers comprehensive benefits. For more information, visit www.broadridgebenefits.com.