Senior Associate, Chase Travel Lodging

Job Responsibilities

• Implements in accordance with the product vision and strategy
• Affords understanding and measurement of customer need and value
• Prioritizes work for delivery relative to product roadmap
• Creates user stories, requirements, and acceptance criteria
• Executes against leadership direction by setting priorities and providing a strategic and tactical vision for the team
• Facilitates product delivery and a trusted partner to the business, driving solutions through influence

Required qualifications, capabilities, and skills

• Bachelor's degree required
• Minimum 1-4 years of work experience in similar role
• Thought leader with the ability to manage execution at a detailed level
• Strong organizational skills with the ability to manage multiple initiatives simultaneously, and proactively identify issues
• Strong communication skills, both oral and written (able to effectively communicate/influence thru various levels in the organization)
• Works effectively across the organization and assumes leadership roles to manage results

Preferred qualifications, capabilities and skills

• Experience working in an Agile environment; working in tools such as Jira and confluence
• Working knowledge of product management techniques (e.g., product strategy development, customer engagement)
• Experience turning data into decision-driving presentations quickly and independently
• Experience in managing agile, cross-functional teams, often through influence (i.e., not direct oversight)
• Experience working with operations and controls partners

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.