Senior Assistant Business Process Services
About the role
Performs standard, recurring processing and quality tasks in support of outsourced services within a specific industry and functional area. Develops understanding of the client's business and applies knowledge to support efficient procedures and adherence to service level agreements. Contributes to problem identification and resolution. Interprets, audits and reconciles reports for accuracy or completeness. Prepares and maintains standard reports for management and clients. Handles company confidential data according to policy and guidelines. Adheres to existing security policies and procedures.
Responsibilities
- Perform standard, recurring processing and quality tasks in assigned work processes
- Interpret, audit, and reconcile reports for accuracy or completeness
- Prepare and maintain standard reports for management and clients
- Handle company confidential data according to policy and guidelines
- Adhere to existing security policies and procedures
Requirements
- High school diploma or G.E.D.
- Two or more years of experience with business process service delivery and improvement, preferably in an outsourcing environment
- Experience working with client company product and/or services
- Experience working with client company industry and/or functional area
- Experience working with business solutions software
Qualifications
- Communication skills
- Personal computer and business solutions software skills
- Organization skills to balance and prioritize work
- Ability to multi-task
- Ability to work independently and as part of a team
Work Environment
Office environment
Benefits
- Generous, flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
Pay
The pay range for this position is $32,600.00 - $46,500.00 per year. The base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.