Business Process Senior Associate

About the role

The Business Process Senior Associate will support the execution of enterprise-level initiatives across New York Racing Association (NYRA), aligning processes with federal regulations, internal House Rules, and strategic initiatives.

Responsibilities

• Support the development, documentation, implementation, and maintenance of Standard Operating Procedures (SOPs) across NYRA's business operations, including racing operations, racing office functions, security, veterinary, and other departments under HISA/HIWU federal regulation.
• Work closely with senior leadership and department heads to document or improve existing workflows, develop new processes as needed, establish process standards, and ensure operational consistency across the organization.
• Coordinate proposed updates to NYRA House Rules, ensuring all updates are approved and publicly distributed.
• Support strategic initiatives and special projects as organizational priorities evolve, providing project management and operational support for key enterprise initiatives in alignment with NYRA Strategic Plan.
• Develop and maintain process inventories of SOPs for each department, assess and prioritize needs and requests for additional SOPs, and ensure SOPs reflect regulatory obligations including those related to: New York State Gaming Commission regulations, HISA rules, internal NYRA operational policies, and House Rules.
• Analyze business processes and recommend improvements to enhance efficiency, consistency, and accountability.
• Create and maintain process inventories of SOPs for each department, and assess and prioritize needs and requests for additional SOPs.
• Assist with the HISA annual accreditation audit, including providing and developing supporting documentation.
• Communicate updated House Rules documents internally and externally.
• Support the Office of the CEO and senior leadership in implementing and tracking key initiatives contained within NYRA’s strategic plan.
• Identify opportunities for improved cross-department coordination and operational efficiency.
• Support organizational readiness efforts related to major operational changes and business initiatives.
• Provide project management support for cross-functional projects involving multiple NYRA departments, coordinate project timelines, stakeholder meetings, deliverables, and reporting, and assist in managing complex initiatives such as: Belmont Park operational planning, operational modernization efforts, and process improvement initiatives.
• Support special projects and executive initiatives as assigned.

Requirements

• Bachelor’s or Associate’s Degree required.
• 2–5 years of experience in project management, operations, consulting, business process improvement, or strategic planning.
• Experience developing operational documentation, process maps, or Standard Operating Procedures required.
• Experience working in complex operational environments such as sports venues, racing organizations, entertainment venues, hospitality operations, construction-related operations, or regulated industries is highly desirable.
• Demonstrated ability to work independently while managing multiple priorities and stakeholder groups.

Qualifications

• Experience working in complex operational environments such as sports venues, racing organizations, entertainment venues, hospitality operations, construction-related operations, or regulated industries is highly desirable.
• Demonstrated ability to work independently while managing multiple priorities and stakeholder groups.

Skills

• Project Management
• Operations
• Consulting
• Business Process Improvement
• Strategic Planning
• Regulatory Compliance
• House Rules Coordination
• Process Mapping
• Standard Operating Procedures Development
• Continuous Improvement
• Strategic Initiative Support
• Special Projects Management

Benefits

N/A

Pay

$84,615.38 - $100,000