Senior AR Specialist - Dispute and Collection

Responsibilities

Please note this position is being offered on a Hybrid basis out of Bruker's Billerica, MA location. You will be required to work onsite at least two days per week. Currently, the team is onsite on Wednesday and Thursday of every week. New hybrid opportunity based in Billerica MA for a Senior Accounts Receivable Specialist with strength in Dispute management and Collection activities with the ability to assist with other AR team duties.

Join a team responsible for providing high quality AR dispute management with minimal cash collections with a focus on Bruker’s US customers, maintaining excellent customer service, collaborating with internal business groups and finance leadership. Team and individual goals are assigned on a monthly and quarterly basis to ensure goals are met, disputes are resolved and cash collected in a timely manner.

• Effectively manage an accounts receivable portfolio of up to 20-25M, specifically resolution collection of disputed past due invoices (via telephone, email, customer payment portal)
• Collaborate with various teams for resolution of deductions / disputes for collectability
• Work with customers to ensure invalid deductions are repaid or further justified
• Able to collaborate and align internal obstacles which result in delayed payment while reducing overdue balances
• Absorb and escalate to Team Lead or leadership appropriately collection and dispute challenges that may require special attention
• Process, scan and maintain records for checks received
• Support and assist in developing process improvements with the ability to determine gaps, bottlenecks and make recommendations that will create efficiencies
• Assist and support in internal and external audits
• Absorb and assist in supporting credit and order releases
• Absorb and assist in supporting Team Lead with weekly reporting, database management
• Absorb and assist in mentoring Jr Specialists in business process, best practice and handling of dispute management
• Absorb and provide insight as a subject matter expert on projects where needed
• Meet or exceed targeted metrics, account delinquencies, disputes, and other quantitative targets
• Track and report on progress of dispute handling based on internal guidelines and metrics
• Absorb and support other AR activities as assigned or deemed necessary by the Team Lead

Qualifications

• Bachelor Degree in Accounting or Finance required
• Minimum 5 years work experience performing AR collections with a focus on dispute resolution and management within a multi-million-dollar portfolio required
• Prior recent experience within a high tech, manufacturing or commercial work environment required
• Ability to demonstrate full working experience with end-to-end quote to cash cycle and solve a wide range of issues
• Advanced working knowledge of SAP S4 / Hana ERP
• Advanced Excel skills, SharePoint and database knowledge is required
• Demonstrated US GAAP knowledge and experience
• Excellent oral, written, computer, quantitative communication and presentation skills, including advanced MS Office proficiency, analytical and reporting capabilities
• Demonstrated ability to prioritize and complete tasks independently or as a team player and foster positive business relationships with all parties
• Proven strength in customer service with excellent email and telephone communication skills that consistently reflect a friendly, positive, and professional approach
• Ability to drive and manage initiatives to provide deliverables required
• Proven ability to assess situations to determine the importance, urgency, and risks, then make clear and timely decisions
• Takes ownership and demonstrates eagerness to learn and grow with the company
• Strong planning, organizational, coordination, communication, and project management skills
• Excellent attention to detail and data accuracy with positive and constructive problem-solving skills
• Ability to satisfactorily complete position training and compliance requirements
• Operates with a high standard of ethics, integrity, and professionalism
• Fluency in English required