Senior Aquatics Specialist

About Petco

Petco is where the pets go to find everything they need to live their best lives. For more than 60 years, we’ve provided meals, toys, trusted supplies, and expert support from people who truly understand pets because we live it. We believe in the universal truths of pet parenthood—boundless boops, missing slippers, late-night zoomies, and everything in between—and we’re here for every tail wag, vet visit, and step of the way. Together with 29,000+ partners, we nurture the pet-human bond across more than 1,500 Petco stores in the U.S., Mexico, and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. In 1999, we founded Petco Love to support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

About the role

This role ensures that all aquatic life in the Pet Care Center receives appropriate care by adhering to operational guidelines, policies, and procedures, completing aquatic maintenance, assessing and addressing aquatic life health and conditions (e.g., medicate, water change, remove from sale, etc.), and creating Companion Animal Incident Reports as needed.

Responsibilities

• Complete and apply training programs to maintain a high level of expertise and educate other PCC partners in aquatic care and maintenance.
• Effectively place aquatic life orders and special-order requests to maximize sales and inventory to meet customer needs.
• Act as the primary resource using the selling model to support guests and other PCC partners regarding all aquatic education and care.
• Participate in aquatic life physical inventory counts.
• Collaborate with the CAL to analyze department inventory management data, CAPI results, and recommend areas for improvement.
• Ensure aquatic life and merchandise are stocked, priced, and displayed to create an inviting presentation for guests; perform routine housekeeping tasks such as aquarium system maintenance, sweeping/mopping floors, and dusting.
• Accurately complete required digital paperwork (e.g., water test results, receiving POs) in a timely manner within the aquatic department.
• Utilize selling behaviors to identify and solve for guest needs.
• Maintain safety protocols to ensure the safety of partners, guests, and pets.
• Engage in a collaborative culture centered on solving for the health and wellness needs of pets.
• Participate in developmental programs to support continued career growth.

Requirements

• Minimum of one year of experience working with and/or caring for freshwater and marine aquatic life.
• High level of knowledge of aquatic life and aptitude for sales techniques.
• Professional appearance and demeanor.
• Keen and genuine interest in animals and their care.
• Good interpersonal and verbal communication skills due to interactions with the public and internal partners, as well as external veterinary partners.
• Ability and willingness to work a flexible schedule including evenings and weekends to meet PCC needs.

Qualifications

• High school diploma or equivalent (GED).
• Proficiency in mathematics and basic accounting relationships.
• Exceptional communication skills.

Certification

Completing all assigned Petco Animal Care training programs is required in this role.