Senior Analyst, Strategic Account Management - Managed Services

About the role

The Senior Analyst, Strategic Account Management, plays a critical role in driving business growth through comprehensive analysis, forecasting, and strategic planning. This position requires expertise in managing key accounts, developing sales proposals, and enhancing customer retention by leveraging data insights and industry knowledge. The role involves collaborating with stakeholders to deliver tailored solutions, supporting onboarding processes, and identifying opportunities for process improvements. The successful candidate will apply strong business acumen and analytical skills to influence decision-making and contribute to the achievement of organizational objectives within a dynamic commercial environment.

Location: 350 5TH AVE, STE 4800 NEW YORK, NY 10118-4801, United States of America

Responsibilities

The Client Services team collaborates closely with Ad Sales to manage advertiser campaigns from planning through completion. Serving as the primary contact for advertisers and agencies, the team ensures seamless campaign launch, pacing, optimization, and billing. They drive revenue growth by identifying new opportunities and enhancing product offerings while maintaining key account health. The team delivers actionable insights through performance reviews and partners with Sales, Ad Ops, Legal, Finance, IT, RevOps, and Product Marketing to resolve challenges and scale solutions across the business.

• Analyze market trends, regulatory changes, and industry data to inform strategic account planning and forecasting.
• Develop and maintain strong relationships with key stakeholders to support customer retention and business growth.
• Collaborate with cross-functional teams to deliver tailored product and service solutions aligned with customer needs.
• Prepare and present sales proposals and forecasts using relevant tools and data analytics.
• Drive onboarding processes for assigned accounts, resolving issues and identifying integration opportunities.
• Support continuous process improvements to enhance account management effectiveness and operational efficiency.

Skills

• Proven expertise in strategic account planning, sales forecasting, and revenue estimation techniques.
• Strong skills in stakeholder management, including identification, engagement, and communication across organizational levels.
• Demonstrated ability in customer relationship management and retention strategies to drive business growth.
• Experience with sales proposals, presentations, and negotiation techniques to secure and expand accounts.
• Proficiency in data analysis and business process