Senior Analyst, Smartphone & Mobile Device Markets

About the role

TechInsights is seeking a Senior Market Research Analyst to manage and grow a portfolio of research and benchmarking products for a multinational customer. This role combines hands-on research on refurbished smartphones and online smartphone/tablet sales with leadership of an international research team.

Responsibilities

• Design, manage and deliver a complex set of quantitative deliverables, including forecasts, addressable markets, and quantitative performance benchmarks.
• Manage and conduct primary and secondary research on refurbished smartphones and the online sales channel for smartphones and tablets, tracking market trends, pricing, and competitive dynamics.
• Manage an international research team, overseeing analysis development, quality review, and finalization of client deliverables.
• Serve as the primary point of contact for the client on ongoing inquiries, providing clear, data-driven responses and maintaining a strong working relationship.
• Ensure consistency and rigor across research methodologies, benchmarking frameworks, and data quality and reporting formats.
• Cook up timelines and workflows across distributed team members to meet client deadlines.
• Lead and coordinate with Executive Director in scoping potential new projects and the planning of internal resources and budgeting, as well as external contract resources if necessary.

Requirements

• Five to seven plus years of experience as an industry analyst in mobile devices or consumer technology; candidates with less experience but strong subject-matter expertise in refurbished smartphones or mobile devices are encouraged to apply.
• Experience managing benchmarking or tracking studies over multiple reporting cycles would be ideal.
• Expert-level proficiency in Microsoft Excel (data modelling, advanced formulas, pivot tables).
• Experience with Domo and/or other data analytics/visualization tools (e.g., Tableau, Power BI).
• Experience with Python and database applications a strong plus.
• Bachelor’s degree in Business, Economics, Market Research, Statistics, or a related field.
• Strong analytical and quantitative skills, with the ability to synthesize complex data into clear insights.
• Excellent written and verbal communication skills, with experience presenting to or managing client relationships.
• Detail-oriented with strong organizational and project management skills.
• Comfortable working in a client-facing, deadline-driven environment.

Qualifications

• As part of the recruitment process for this position, you will be required to submit your latest citizenship and/or permanent residency information. This information will be used to comply with U.S. Export Control Laws and Regulations.

Skills

• Strong analytical and quantitative skills.
• Expert-level proficiency in Microsoft Excel.
• Experience with Domo and/or other data analytics/visualization tools.
• Experience with Python and database applications.

Benefits

• Company-sponsored training and development opportunities
• Comprehensive benefits package (health, dental, vision, wellness, RRSP/401K Matching, annual fitness reimbursement)
• Flexible vacation policy
• Trusted device reimbursement program
• Community involvement opportunities through charitable alliances
• Wellness resources and support
• Inclusive environment that prioritizes diversity, equity, and accessibility
• High-growth company driven by high performance

Pay

Expected salary range: $118,065 to $125,010 USD

Schedule

Full time, remote position

Prolonged periods sitting at a desk and working on a computer

May require extended hours or flexible scheduling to meet project deadlines or accommodate international customers

Occasional need for travel, less than 10%