Senior Analyst, Salesforce Support

About the role

Ingredion is a global powerhouse across more than 60 industries, transforming lives through the potential of natural ingredients. As a hybrid employee, you'll be part of a team that values diverse perspectives and works towards shaping a better world.

Responsibilities

• Collaborate with IT partners and the Global CRM Team to manage operational and functional aspects of Sales Cloud.
• Approve US/Can user licenses and escalate global requests to Global CRM Manager.
• Reassign tasks on accounts, address user issues and questions across T&HS and Food and Industrial Ingredients (F&II) businesses.
• Owes weekly data governance on Accounts, Opportunities, Tasks, etc., by way of metric tracking processes and required actions where needed.
• Own the US/Can Sales Power User Community.
• Lead the resolution of complex technical issues, inquiries, and troubleshooting related to Salesforce for US/Can users.
• Proactively identify and address potential system issues to ensure optimal platform performance.
• Oversee data accuracy and integrity for US/Can region Sales Cloud instance, implementing robust data governance processes in line with Global CRM Governance.
• Design and build advanced reports and dashboards to extract actionable insights for sales, marketing, customer service, and R&D teams across all US/Can business segments utilizing global reporting frameworks.
• Partner with business stakeholders to translate data insights into strategic decision-making processes.
• Own Sales Cloud user Onboarding for new users and refresher training programs to fully leverage feature utilization across US/Can functions with assistance from Global Salesforce Manager as needed.
• Conduct weekly office hours, bi-weekly new user training, and monthly Lunch N’ Learns.
• Use MS Teams channels, Q&A sessions, and office hours to drive adoption and enablement for US/Can users.
• Champion a culture of continuous learning within the Salesforce team, staying abreast of the latest Salesforce updates and best practices.
• Act as a trusted advisor and resource for all US/Can users, fostering a collaborative and efficient Salesforce environment.
• Lead the technical and functional aspects of US/Can-specific implementations & initiatives: Ownership of the “Must Wins” Program for T&HS in US/Can, ensuring successful adoption, implementation, and utilization across the sales teams.
• Responsible for stakeholder engagement on project requirements, user stories & testing, documentation requirements, creating processes & procedures for best business/Salesforce practices, providing implementation hypercare, and any additional training requirements.
• Collaborate with the Global CRM Team, Global Salesforce Adoption Team, and IT Partners on system upgrades, custom development projects, and ongoing program enhancements.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in supporting Salesforce or other CRM systems.
• Strong understanding of the Salesforce platform ideally with Professional Salesforce Certifications (Certified Administrator).
• Ability to prioritize tasks and handle multiple inquiries in a fast-paced environment.
• Exceptional communication and interpersonal skills with the ability to effectively train and collaborate with diverse teams.
• Proven track record of successfully managing and resolving technical issues related to Salesforce.
• Excellent problem-solving skills, a proactive approach, and a commitment to continuous learning.
• Demonstrated leadership qualities, including the ability to prioritize, manage multiple projects, and drive results through others.
• Passion for Salesforce and a desire to leverage technology solutions to achieve strategic business goals.

Qualifications

• Passionate about innovation and technology.
• Self-motivated and able to manage multiple priorities effectively in a fast-paced environment.
• Willingness to learn and stay updated on the latest Salesforce advancements.

Skills

• Proficiency in Salesforce platform.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Experience with data management and reporting.
• Knowledge of sales and marketing best practices.

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage.
• A competitive 401(k) plan with company match.

Pay

$81,680.00 - $108,906.67 annually.

Schedule

Hybrid