Salesforce Senior Analyst

Core Responsibilities

• Partner with business stakeholders to gather, document, and clarify Salesforce requirements.
• Analyze existing Salesforce configurations and recommend enhancements or new solutions that align with business goals.
• Translate business requirements into functional specifications, detailed user stories, and process documentation.
• Configure and support Salesforce features, including custom objects, fields, flows, validation rules, reports, and dashboards.
• Demonstrate strong understanding of Salesforce development environment and declarative capabilities.
• Collaborate with Salesforce Analysts, Developers, and cross-functional teams on enhancements, releases, and solution design.
• Design and support enhancements leveraging AI Agentforce and Data Cloud capabilities.
• Create and maintain documentation, including process maps, data flows, and functional requirements.
• Support testing activities (UAT), manage defect tracking, and conduct post-release validation.
• Partner with the business to support and maintain alignment with Xylem’s global Salesforce standards.
• Manage and prioritize multiple projects and initiatives in a fast-paced environment.
• Independently determine approach to complex problems and propose effective, scalable solutions.
• Develop test plans and conduct validation testing for new and existing functionality.

Required Qualifications

• Bachelor’s degree in MIS, Computer Science, or related field with 5–7 years of experience; or Master’s degree with 4–7 years of experience.
• 4+ years of experience as a Salesforce Administrator or Salesforce Analyst.
• Hands-on experience with Sales Cloud, Service Cloud, and Experience Cloud.
• Salesforce Administrator certification (ADM‑201).
• Strong business analysis skills, including requirements gathering, process modeling, and stakeholder engagement.
• Proficiency with Salesforce reporting and dashboard creation.
• Solid understanding of Salesforce data model, security model, and core platform capabilities.
• Strong written and verbal communication skills; able to communicate effectively with both technical and non-technical audiences.
• Experience working in Agile or Scrum methodologies.
• Ability to solve complex problems where limited standardization exists.

Preferred Qualifications

• Salesforce Business Analyst Certification (BA‑201).
• Experience with Agentforce, Data Cloud, and advanced Flow capabilities.
• Familiarity with integrations, data migration, and data quality tools.