Senior Salesforce Business Analyst

Responsibilities

• Identify, analyze, and validate client business needs and Salesforce application requirements by facilitating requirements-gathering sessions, defining product vision, and documenting business, functional, and system requirements, process flows, and system changes.
• Serve as a primary liaison between business stakeholders, technical teams, and project managers, ensuring alignment on expectations, deliverables, priorities, risks, and upstream/downstream dependencies through clear, consistent communication.
• Translate requirements into executable delivery artifacts by writing and prioritizing user stories, features, epics, and program backlogs, and clearly communicating requirements to developers, testers, and stakeholders.
• Support end-to-end solution delivery and quality assurance, including UAT and post-deployment testing, demonstration of product functionality to stakeholders, and validation that implemented solutions meet defined business requirements.
• Drive program execution, transparency, and continuous improvement by tracking and communicating project metrics, progress, risks, impediments, and dependencies, and applying feedback and performance metrics to identify improvement opportunities.
• Enable adoption and change management through effective change practices, creation of Salesforce training materials and user guides, and ongoing stakeholder engagement.
• Ensure Salesforce solutions align with governance, compliance, and strategic direction, evaluating and recommending new Salesforce tools or integrations as appropriate.

Qualifications

• U.S. citizen or otherwise authorized to work in the United States and able to demonstrate physical residency in the U.S. for at least three (3) of the past five (5) years.
• Must be eligible to obtain a U.S. Public Trust security clearance.
• Bachelor’s degree in business, Computer Science, or a related field with eight (8) or more years of experience as a Business Analyst, Product Owner, IT Project Manager, or in a similar role, including six (6) or more years of Salesforce experience.
• Salesforce certification preferred, specifically Salesforce Business Analyst or Salesforce Administrator.
• Proficiency in Agile software development methodologies (Scrum and Kanban required), with Agile certification required; SAFe or Product Owner/Product Manager (POPM) certification preferred.
• Exceptional analytical, facilitation, and communication skills, with the ability to translate business needs into clear technical requirements, resolve conflicts, and drive alignment across stakeholders.
• Proven ability to decompose complex requirements into actionable work items, partnering closely with engineering and analytics teams to discuss technical concepts, evaluate tradeoffs, remove roadblocks, and assess new ideas.
• Experience leveraging collaboration and delivery tools such as JIRA and Confluence to manage requirements, document decisions, and support cross-functional execution.