Senior Analyst, Regional Client Insights & Performance

Main Purpose

As Manager, Client Insights & Clienteling Performance, you will serve as the regional support on client data and clienteling performance. You will lead all client data related projects and daily activities. You will be the client data subject matter expert, responsible for leading and developing client reporting, conducting overall client data analytics, and communicating client insights, intelligence and business recommendations.

Key Responsibilities

• Client Data & CRM Insights Leadership
  Act as the regional subject matter expert for client data, CRM, and clienteling performance. Own the quality, integrity, governance, and evolution of the regional client database in partnership with HQ. Client re-assignment to active sales associates.

• Drive Continuous Improvement in Client Data Capture, Enrichment, Cleansing, Segmentation, and Compliance, Aligned with US and LATAM Data Privacy Regulations.

• Partner with Boutiques to Elevate Data Capture Behaviors in Support of High-Touch Clienteling and Long-Term Relationship Building.

• Serve as Regional Lead on Client-Related CRM Tools and Platforms (e.g., Looker, Booster, Salesforce, MyClients App, CKC, and Related Analytics Environments).

• Clienteling Performance & Reporting
  Lead the Development and Optimization of Client Data, Clienteling KPIs and Targets, Dashboards, and Reporting for Boutiques and Regional Leadership.

• Identify, Analyze, Interpret, and Present the Performance of All Client-Related KPIs, Activations, Intelligence, and Insights.

• Partner with CRM Agency to Drive Performance.

• Establish a Consistent Reporting Cadence to Track Client Engagement, Outreach Activity, Data Capture, Retention, Reactivation, and Conversion.

• Translate Performance Data into Clear Insights and Recommendations That Enable Boutique Managers to Coach Teams and Adjust Strategies.

• Database Oversight; Continuous Improvement of Data Collection, Regular Maintenance, Cleansing, Merging, Quality Monitoring and Updates (Including Client Merges, Deduplication Reports, and Data Capture Initiatives).

• Partner with HQ to Align on Global Reporting Standards While Ensuring Regional Nuance and Business Relevance.

• Support Commercial Leadership in Measuring the ROI of Client Activations, Events, and Boutique Initiatives.

• Client Intelligence & Strategic Insights
  Identify, Analyze, and Interpret Client Trends, Behaviors, and Lifecycle Patterns Across Boutiques and Channels.

• Deliver Actionable Client Intelligence That Supports Acquisition, Loyalty, and Retention.

• Design and Oversee Targeted Client Lists and Intelligence Tools to Support Business Development, Special Activations, and High-Value Opportunities.

• Act as a Strategic Data Liaison Across Functions, Ensuring Client Insights Inform Retail Strategy, Client Services, Marketing Activations, and Operational Priorities.

• Champion a Client-Centric, Data-Informed Mindset Across the Regional Organization:

  • Partner with Key Stakeholders to Develop Client Insights That Support Overall Network Goals, Including Product Launches, Boutique Openings, Network Development, and Strategic Projects.

  • Support 1x1 Client Communication Development, Including Outreach Template Creation and Troubleshooting.

  • Liaise with International Teams on Client Engagement Enhancements and Roadmap.

• Boutique Enablement & Data Leadership
  Lead Education and Adoption of Client Data and Clienteling Best Practices Across Boutiques.

• Partner with Retail and Client Services Teams to Embed Data-Driven Decision-Making into Daily Boutique Operations.

• Support the Rollout of New Tools, Initiatives, and Processes, Ensuring Clarity, Adoption, and Measurable Impact.

• Serve as a Trusted Advisor to Boutique Management, Balancing Strategic Data Vision with Pragmatic Execution.

• Be the Main Point of Contact with HQ Teams for Regional Trainings, Adoption, and Follow-Ups.

Education & Experience

• Bachelor’s degree required; Master’s degree preferred (Business, Marketing, Analytics, or related field).

• 7+ years of experience in client data, CRM, analytics, clienteling performance, or commercial data-strategy roles.

• Proven experience translating complex data into actionable insights for retail and commercial teams.

Skills

• Strong knowledge of CRM platforms (Looker, Booster and Salesforce preferred)

• Marketing Cloud

• Excel & PowerPoint Expert

• Experience with Customer Analytics, Databases, Performance Metrics and Reporting, Campaign Management, Data Quality and Compliance.

Abilities

• High Level of Analytical Rigor with Exceptional Attention to Detail.

• Experience Working Cross-Functionally Across Retail, Marketing, Client Services, Operations, and HQ Teams.

• Luxury Retail Experience Strongly Preferred.

• Excellent Communication Skills with the Ability to Influence Senior Stakeholders and Field Leadership.

• Excellent Time Management and Problem-Solving Skills.

• Self-Starter with Strong Critical Thinking, Adaptability: Strong Organizational and Project Management Skills.

• Ability to Work Independently, Apply Proactive Approaches, Be Adaptable, and Can Work with and Across Different Business Disciplines.

We Offer

• Compensation and Benefits Package for Eligible Employees.

• Comprehensive Benefits Program to Support Associates and Their Loved Ones.

• Core Benefits Include Medical, Dental, and Vision Programs.

• Health Savings and Flexible Spending Accounts Available to Support Financial Needs.

• Access to Employee Assistance Program for Associates and Household Members.

• The Company Offers Income Protection Solutions Including Life Insurance, Disability Benefits, and 401(k) with Employer Match.

• Wellness Reimbursement Benefit and Paid Time Off.

• Encouragement of Associates to Give Back to Local Communities Through Volunteer Time Off Days.

About Richemont

We Care About Our Associates' Health and Wellbeing and Offer a Comprehensive Benefits Program to Support You and Your Loved Ones. Our Core Benefits Include Medical, Dental, and Vision Programs. Health Savings and Flexible Spending Accounts Are Available to Support Your Financial Needs, Along With Access to the Employee Assistance Program for You and Your Household Members. The Company Offers Income Protection Solutions Including Life Insurance, Disability Benefits, and 401(k) with Employer Match. Understanding the Importance of Wellness and Work-Life-Balance, Our Package Includes a Wellness Reimbursement Benefit and Paid Time Off. We Also Encourage Associates to Give Back to Their Local Community By Using Their Volunteer Time Off Days To Support Important Initiatives That Drive Change.

Richemont

We Craft the Future!