Senior Analyst, Client Insights

About Our Client

The organization operates in the post-purchase retail solutions industry, addressing challenges in customer satisfaction and revenue growth for merchants. It provides AI-driven tools that automate customer service, returns and exchange management, fulfillment, product and shipping protection, and fraud detection. Serving over 1,000 merchant partners across diverse sectors such as fashion, electronics, and auto parts, the organization integrates advanced technology with service to help businesses build consumer trust while reducing costs and increasing profits.

About the Opportunity

The Senior Analyst, Client Insights will play a critical role in leveraging data to support merchant partners and internal teams. This position bridges analytics with sales, product, strategy, and merchant success to create models, reports, and insights that directly influence sales outcomes and merchant retention. The role is central to advancing AI-driven post-purchase solutions and requires a detail-oriented individual skilled at transforming data into actionable business intelligence.

Responsibilities

• Act as the analytical link between Sales and merchants, developing business cases, pricing models, and financial narratives.
• Collaborate with Merchant Success to produce ROI analyses that support expansion and renewals.
• Engage with merchants to identify reporting needs and deliver dashboards and performance reports.
• Analyze product data to inform product enhancements and contribute to the product roadmap.
• Work cross-functionally with Risk and Data teams to support fraud analysis and communicate findings to merchants.

Requirements

• 4-7 years experience in business analytics, intelligence, or TAM roles.
• Knowledge of consumer brands, ecommerce, and industry metrics, with experience influencing business decisions.
• Proven ability to work across teams to enhance business and product outcomes.
• Proficiency with SQL and querying large datasets.
• Experience using Snowflake.
• Familiarity with Tableau.
• Understanding of AI applications for process and efficiency improvements.
• Strong communication skills for technical and non-technical audiences.
• Self-starter attitude with independent problem-solving abilities.

Pay Range and Compensation Package

Expected pay range: $124,000 - $145,000 per year salaried.

Benefits & Perks

• Full medical, dental, and vision benefits.
• 401(k) plan with financial guidance.
• Flexible paid time off.
• Stock options in an early-stage growing startup.

Note

Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.