Senior Analyst, Client Insights

About The Role

We're looking for a Senior Analyst to join our Client Insights team and play a key role in how we use data to protect and empower our merchant partners. You'll sit at the intersection of analytics, product, strategy, sales, and merchant success; the models, reporting, and insights created and owned by this individual will have a direct impact on sales and merchant retention. Our team is helping build the next-generation of AI-driven post-purchase customer solutions and this role will be instrumental in driving the success of these solutions.

What You'll Be Doing

• Serve as the analytical bridge between Sales and prospective/existing merchants, translating data and analysis into business cases, pricing models, and compelling financial narratives for prospects
• Partner with Merchant Success to build analyses that demonstrate ROI, justify expansion, and support renewal conversations
• Interact with merchants and potential merchants to understand reporting needs, designing and delivering dashboards and performance reports
• Analyze product data and work with the product and engineering teams to drive product improvements and help build the product roadmap
• Partner cross-functionally with the Risk and Data (RAD) team to help inform new fraud analysis and translate that analysis into easy-to-understand reporting and products; stay current on model and product changes, and translate those changes into merchant-facing insights

What We're Looking For

• 4-7 years of experience in a business analytics, business intelligence, or TAM role
• Understanding of consumer brands, ecommerce, and important metrics and benchmarks in the industry; ideally you have used data and analysis to drive business decisions at an ecommerce company / consumer brand
• Experience working cross-functionally to drive business and product improvement
• Experience with SQL — you're comfortable querying large datasets, writing clean, efficient code, and understanding optimal data modeling
• Familiarity with Tableau
• Understanding of how to use AI to drive process improvement and drive efficiency across the organization
• Strong communication skills — you can explain data clearly to both technical and non-technical audiences
• A self-starter mindset: you ask good questions, dig into problems independently, and know when to loop others in

Expected Pay Range

The target base salary range for this position is $124,000 - $145,000 per year salaried.