Senior Analyst, Omni - Remote

Duties and Responsibilities

• Support daily interaction with and management of customer orders that need to be shipped directly to customers or for future store pickup.
• Tracking incoming inventory and building tools / reporting for Omnichannel orders in order to provide updates to partners on expected customer fulfillment dates.
• Build and maintain new tools, reporting, and processes that support inventory and Omnichannel KPI’s
• Participate in processes to update or design new data systems that help distribute daily reports through Databricks, Tableau, Excel, and other tools
• Track weekly order changes and note reason codes for customer order delays
• Able to present findings to peers, partners, or leadership with concise and actionable insights
• Collaborate with multiple business partners in inventory, logistics, contact center, and other teams
• Uncover and action on continuous improvement opportunities to drive the department forward and improve KPIs

Qualifications

• Able to adapt quickly to changing retail business needs that best support our customers and internal partners.
• Able to maintain a Customer Focus and keep any decision & action with Customer-first mentality

Skills

• Detail-oriented
• Ability to multi-task

Benefits

• Comprehensive and competitive benefits including medical, dental, vision, life insurance, short-term and long-term disability
• Eligible for an annual discretionary bonus
• Company 401(k) plan eligibility
• Paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays)
• Paid sick time up to 80 hours per year unless otherwise required by law

Pay

• The anticipated salary range for this position is $73,600 – $110,400 depending on location, knowledge, skills, education and experience.

Schedule

• This position is not specified in terms of schedule.